Position Title: Clinical Manager Supervisor: Clinical Director

Position Function: Clinical Manager manages and supervises the intake process for the mental health programs. Serves as a liaison with other mental health providers, referral sources, local and state governing bodies, as well as other Changing Lives at Home Mental Health, Inc. programs. Clinical Manager assists in implementation of an integrated service delivery system with other Changing Lives at Home Mental Health, Inc. programs and various community organizations. Represents Changing Lives at Home Mental Health, Inc. at all required meetings.

Educational Requirements: A Master’s degree in mental health related field and advanced licensure (LCSW-C, LCPC, LCMFT) is required, Doctorate is preferred.

Licensure and/or Certification: Must be a clinically licensed Social Worker, Professional Counselor, Marriage and Family Therapist, or Psychologist. Must be Board Approved Clinical Supervisor. First aid and CPR certification and be a Board Registered Supervisor. Valid state driver’s license, proof of auto insurance and ability to utilize personal car for travel within the region.

Experience: At least one year post-masters experience, to include demonstrated leadership, familiarity with operational, financial, quality assurance, and compliance related operations of the organization. Knowledge of current evidence based practices and field implementation of those practices. Knowledge of Maryland regulations. Strong management skills to address personnel development and issues. Teamwork oriented, flexibility in working assignments and locations. Research and training orientation to motivate employees. Data management skills for evaluation and outcome measurement for services and contracts. Excellent written and oral communication skills, solution-focused problem solving skills, Knowledge, Skills and Abilities:

Working knowledge of computer systems. Excellent negotiation, interpersonal, analytical, oral and written communication skills. Ability to effectively interact with board members, community leaders, professionals and staff. Knowledge of professional standards and ethics for various disciplines.

Duties and Responsibilities:

• Ensures program’s quality assurance efforts, e.g. regarding state regulations, licensure, and accreditation standards.
• Oversee clinical and administrative supervision of program staff.
• Recruits, trains, supervise and provide leadership and support to staff.
• Assists the Executive Team in implementing other programs as directed.
• Participates in the Clinical Managers Meeting, the Quality Management Committee, and All-Staff meetings.
• Demonstrates our core values of accountability, integrity, empowerment and excellence
• Develops program strategic plans consistent with Agency 
• Planning mission, goals and objectives, e.g., regarding communications, technical assistance, and public policy.
• Work with Executive Team to assess, develop and implement program(s) services appropriate to the needs of clients and their families.
• Establish, review and implement program(s) policies and procedures.
• Plans, develops and administers programs with measurable outcomes, for continual improvement
• Coordinates regional-wide program services and related behavioral/mental health Implementation; programs and activities.
• Establish, maintain and nurture working relationships with referral sources and other community agencies to ensure a steady flow of eligible clients to program(s).
• In consultation with Executive Team, continuously consider new processes and initiatives to improve and/or expand services as appropriate.
• Resolves problems encountered during daily operations, determines appropriate solutions, and promotes teamwork.
• Provides information on program(s) goals and objectives, treatment plans, resources and other pertinent information to appropriate collaterals as needed.
• Monitors the compilation of statistical data and maintenance of departmental reports and records and share appropriate feedback with staff.
• Conducts hiring interviews and selects candidate(s) for job opening(s).
• Provides work instruction, assists employees with difficult and/or unusual assignments, and encourages innovation.
• Conducts research for special projects
• In collaboration with Deputy Compliance Officer, prepares and submits written and oral reports;
• Oversees division quality assurance, e.g. regarding state regulations, licensure, and accreditation standards.
• Oversees administrative supervision of division staff. Follow human resources policies to handle personnel matters, e.g., regarding staff competency.
• Advocates for mental health services throughout the community and region, using measurable annual division goals and outcomes. Serve on community committees and boards, representing and promoting the Agency.
• Evaluates programs to assure appropriate and adequate services and or treatment for clients and families
• Maintains liaison between state and local agencies
• Attends meetings; participates in seminars and conferences

Other duties as assigned by the Executive Team. Beyond work experience, qualified candidates are expected to display the core knowledge, skills, and abilities essential to success as the Clinical Manager of an Outpatient Mental Health Clinic (OMHC). Below are leadership competencies that all candidates should possess: 

•  Knowledge about how organizations work;
•  Knows how to get things done both through formal channels and the informal network;
• Understands the origin and reasoning behind key policies, practices, and procedures;
• Understands the cultures of organizations.
• Is widely trusted;
• Is seen as a direct, truthful individual;
• Can present the unvarnished truth in an appropriate and helpful manner;
• Keeps confidences; admits mistakes; doesn’t misrepresent him / herself for personal gain.
• Good at figuring out the processes necessary to get things done;
• Knows how to organize people and activities;
• Understands how to separate and combine tasks into efficient work flow;
• Knows what to measure and how to measure it;
• Can simplify complex processes; gets more out of fewer resources.
• Accurately scopes out length and difficulty of tasks and projects;
• Sets objectives and goals; breaks down work into the process steps;
• Develops schedules and task/people assignments;
• Anticipates and adjusts for problems and roadblocks;
• Measures performance against goals
• Planning
• Process Management
• Integrity and Trust
• Organizational Agility
• Leadership Competencies:

Building Effective Teams

• Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit, and/or the organization; provides individuals information so that they can make decisions; is timely with information.
• Building Effective Teams
• Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
• Motivating Others
• Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team or project members; can assess each person’s hot button and use it get the best out of him/her; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility; makes each individual feel his/her work is important; is someone people like working for and with.

“Changing Lives at Home Mental Health, Inc. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.”