It's a great time to join the City of Boulder!
Application Deadline:
June 3, 2024
Hiring Range:
22.44 - 32.54
This is a full-time hourly position.
Scheduled Weekly Hours:
40
Benefit Eligibility Group:
Non Union (30 Hours)
Locate the Benefit Eligibility Group value on the Employee Benefit Eligibility document to identify the benefits offered for this job.
Job Description Summary:
Under general supervision of the Boulder Small Business Development Center (SBDC) Principal Program Manager (Center Director), this position is an important member of a mission-driven team in a fast-paced, hands-on environment with high impact. This position provides customer service and administrative, financial, and technical support for programs designed to help small businesses grow and succeed, while supporting a welcoming, inclusive, and client-oriented environment.
The Boulder SBDC provides training and technical assistance designed to meet the needs of small businesses in Boulder County. Programs include free consulting, practical workshops and events, connections to financing and other resources, and disaster recovery assistance. Last year, Boulder SBDC staff and consultants hosted 78 workshops and events with nearly 2,000 attendees and provided more than 3,000 hours of consulting to 938 clients.
The center is hosted by the City of Boulder and is part of the Colorado SBDC Network, a partnership of the State of Colorado, Colorado Office of Economic Development and International Trade (OEDIT), and the U.S. Small Business Administration (SBA). One of nearly 1,000 centers in the U.S. and fourteen centers in Colorado, the Boulder SBDC was named the top center in the nation by the SBA in 2018.
Job Description:
ESSENTIAL DUTIES AND RESPONSBILITIES

• Acts as an ambassador for the Boulder SBDC, frequently serving as the initial point of contact.
  • Provides excellent customer service with a high degree of professionalism while interacting with clients, staff, consultants, volunteers, presenters, and the public by phone, email, or in person to answer questions and provide information and connections to resources.
  • Keeps Boulder SBDC center director and program managers informed about trends in inquiries, client or consultant concerns, and other observations that may impact workshop topics or other program planning.

• Assists with client and consultant coordination for Boulder SBDC programs.
  • Initiates consulting process and explains online registration process, answering client questions and providing registration assistance as needed. Connects clients with consultants and schedules consulting sessions. Prepares and sends pre-formatted emails to clients providing helpful information such as how to prepare for meetings with consultants.
  • Helps coordinate client meetings with contract consultants who are business subject matter experts. Tracks client meetings with consultants in CRM database.
  • Tracks client and consultant commitments, monitors meeting status, and follows up to ensure clients receive assistance requested. Responds to consultant questions, concerns, or requests for additional support or information for clients.

• Provides administrative and program management support.
  • Helps maintain appointment calendars and schedule meetings including conference room, workshop, and other facilities.
  • Provides meeting, workshop, and event support including room set up, food and beverages, greeting attendees, and assisting with other logistics as needed. Participates in business training workshops, webinars, and events as required.
  • Works with City Manager's Office administrative staff to coordinate timesheet notifications, coordinate payroll approval reports, and submission of timesheets to payroll. Works with Community Vitality or City Manager's Office administrative staff and to administer employee parking program, request maintenance or facilities assistance, and troubleshoot technology issues.
  • Modify or compose written materials such as emails, correspondence, and memorandums which may include editing, correcting grammar, proofreading, and originating brief written materials.
  • Perform manual administrative functions such as photocopying, typing, sorting, packaging, mailing, assembling documents/reports, and distribution of materials including distribution of mail for the center.
  • Purchases office supplies, monitors equipment and supplies inventories, and interacts with vendors and city staff as needed.
  • Helps coordinate arrangements for travel, receptions, workshops, and events.

• Provides accounting and financial support for Boulder SBDC programs.
  • Provides consulting activity reports to consultants and processes consultant invoices for payment.
  • Verifies accuracy and proper coding of center transactions such as payments, billing, and deposits with center director and program managers. Enters deposits and invoices into the finance system and generates reports as needed.
  • Works with City Manager's Office administrative staff to reconcile purchasing card statements and enters data into computerized systems.
  • Helps track revenue and expenses. Researches and complies financial, administrative, and related information.

• Data Management and Tracking
  • Assists with collecting economic impact surveys from clients and compiling data to measure the impact of program to ensure participant needs and performance standards are satisfactorily met.
  • Assists in maintaining updated lists of clients and program attendees.
  • Organizes and maintains confidential client and financial files.

• Represents the City Manager's Office and Boulder SBDC in a manner that models city and center vision and values. Participates in professional training and development.
• Takes proper safety precautions, anticipates unsafe circumstances, and acts accordingly to prevent accidents. Responsible for safety of self, others, materials, and equipment. Follows all safety regulations, policies, and procedures. Reports all accidents and damage to City of Boulder or SBDC property.
• Performs related duties as required to meet the needs of the Boulder SBDC.

MINIMUM QUALIFICATIONS
The ideal candidate will be a highly motivated, client-focused team player with excellent organizational, planning, and communication skills who is comfortable working in a fast-paced environment.

• Demonstrated ability to provide a high level of customer service and maintain client confidentiality.
• Excellent verbal and written communication skills. Ability to effectively communicate and interact with the public and clients, staff, consultants, and volunteers in a positive, respectful, and cooperative manner.
• Demonstrated strength in planning and organization with ability to address multiple priorities with tight timelines. Demonstrated ability in providing administrative and financial support. High standard of work quality and attention to detail is essential for success.
• Knowledge and demonstrated use of the suite of Microsoft Office products (Word, Excel, PowerPoint, Outlook, Teams), email, Internet, and Adobe Acrobat software platforms.
• Valid driver's license. Have and maintain acceptable background information, including criminal conviction history and motor vehicle record.

PREFERRED QUALIFICATIONS

• Preference for previous experience working with startups or small businesses, or with owning or managing a small business.
• Experience working in an active, highly engaged community with a university. Knowledge of or experience working in the Boulder area.
• Bilingual in Spanish.

REQUIRED EDUCATION AND EXPERIENCE

• Associate degree in a relevant field (including business administration, marketing, or other related field) and three years of administrative office experience or an equivalent combination of education and experience in a relevant field.

SUPERVISION
Supervision Received: Boulder SBDC Principal Program Manager (Center Director)
Supervision Exercised: None
WORKING CONDITIONS AND REQUIREMENTS

• Work Schedule and Location: Work generally scheduled on weekdays with occasional early morning, evening, or weekend hours for community outreach, events, and programs as needed. At least three weekdays in the office required. Local travel may be required to satellite offices, consulting and event venues, and for meetings in Denver and other Front Range locations. May require periodic travel to other Colorado locations for statewide meetings and outside Colorado for annual national conference.
• Physical and Mental Effort: Sufficient clarity of speech and hearing or other communication capabilities that permit the employee to communicate effectively on the telephone, online, or in person. Sufficient vision or other powers of observation that permit the employee to review, evaluate, and prepare a variety of written documents and materials. Sufficient manual dexterity or alternative means that permits the employee to operate computer equipment and other office equipment. Sufficient personal mobility to permit the employee to work in an office setting. Work may include extended periods of time viewing a computer video monitor or operating a keyboard. Ability to work under stress from demanding deadlines, public contact, and changing priorities and conditions. Ability to occasionally lift up to 25 pounds.
• Work Environment: Works primarily in a clean, comfortable environment. Works in a setting subject to continuous interruptions and background noises.
• Emergency Response: Position may be required to work occasional nights and weekends to provide business disaster recovery assistance in coordination with the City of Boulder, State of Colorado, and SBA.
• Machines and equipment used include, but are not limited to, the following: Frequently uses standard office equipment including personal computers, telephones, calculators, and copy/fax machines.
• Accommodations: Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.

Additional Job Description:
Last updated March 2024
The City of Boulder is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected statute. For individuals with disabilities who would like to request an accommodation, please send a request to HR@bouldercolorado.gov.