Summary
As a GM in Training, you are responsible for learning to manage the operation of the restaurant including the development and growth of team members, sales, and profits. Manages the restaurant in accordance with established company standards, policies, and procedures. Ascertain how to optimize profits by controlling food, beverage, and labor costs. Increases sales by ensuring guest satisfaction and prompt problem resolution. Trains team members and develops restaurant managers and hourly employees through orientations, ongoing feedback, the establishment of performance expectations, and by conducting performance reviews.
Duties include but are not limited to:
• Working with area supervisor develops the restaurant’s annual operating budget and controls all profit and loss centers, including food, beverage, supply, utility, and labor costs to meet or exceed budget expectations. • Prepares quarterly sales projections and follows up on store action plans or area supervisor approval. • Oversees and manages all areas of the restaurant and makes final decisions on matters of importance. • Ensures Cantina Catrina’s control procedures are in place in the areas of cash handling and restaurant and product security. • Ensures a safe working environment to reduce the risk of injury and accidents through continual repair and maintenance of the restaurant. Ensures that accident reports are promptly completed in the event of employee or guest injury. • Ensures that all employee and management candidates are interviewed and hired through the Company’s Selection Process. Maintains an accurate and up-to-date manpower plan of restaurant staffing needs. Prepares management schedules and ensures that the restaurant is staffed for all shifts. Oversees orientation and training of all management and hourly employees. Ensures the responsibilities and goals of managers and managers in training are adhered to. Communicate goals and plans to management and employees. Has final authorization on hiring and termination decisions of hourly employees. • Ensures the development of management through weekly management meetings, weekly one-on-ones, bi-annual performance reviews, the delegation of various responsibilities and projects within the restaurant. • Ensures development of hourly employees through reality vs. expectations meetings, IST meetings, quality circles, all store meetings, and sales meetings. • Ensures guest service in all areas meets Cantina Catrina’s standards. Responds to guest service complaints either in person or over the phone, taking any and all appropriate actions to turn dissatisfied guests into return guests. • Manages shifts which include: daily decision making, staff support, scheduling, planning while upholding standards, product quality, and cleanliness. Manages the staff throughout shift, including deciding when employees can check out for the day. Provides employees feedback and takes appropriate action. • Oversees implementation of local store marketing and national marketing promotions to increase sales. • Responsible for ensuring that all financial (invoices, reporting) and personnel/payrol related administrative duties are completed accurately, on time and per company policies and procedures.
• Keeps immediate supervisor promptly and fully informed of all issues (i.e. problems, unusual matters of significance and positive events) and takes prompt corrective action where necessary or suggests alternative courses of action. • Responsible for creating a positive working environment and increasing associate morale. • Performs all position responsibilities and performance objectives in a timely and effective manner per established company policies and procedures. • Maintains a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity, and efficiency/effectiveness. • At all times provides a favorable image of Cantina Catrina’s to promote its aims and objectives and foster and enhance public recognition and acceptance of all of its areas of endeavor • Performs other duties and responsibilities as required or requested