Job Summary

The Management Analyst III plays a pivotal role in providing quality services related to various administrative and management tasks for a federal client. This position requires a dynamic individual with a strong background in business process improvement, workforce planning, and organizational assessment. The selected candidate will collaborate closely with administrative staff and government leads to drive process improvements, develop strategic plans, and provide expert communication and outreach support to external stakeholders.

Supervisory Responsibilities: No 

Job Classification: Permanent; Full-Time

Duty Station: Virtual with potential for occasional client office visits in Bethesda, MD

Compensation:

Chloeta reserves the right to offer any candidate above or below the listed compensation amount based on experience or business needs.

• $41-$56 per hour.
• Non-Exempt

Duties/Responsibilities

• Technical Expertise

• • Utilizes expertise in SharePoint design and development to create and maintain dashboards and related tools.
  • Applies knowledge of workforce planning and development to support organizational growth and efficiency.
  • Implements business process improvement methodologies to streamline operations and enhance productivity.
  • Utilizes organization diagnosis and intervention techniques to identify and address operational challenges.

• Communication and Outreach

• • Provides expert communication and outreach support for external customers/users, ensuring clear and effective messaging.
  • Collaborates with government lead staff to develop strategic communication plans and materials.
  • Delivers communications via various channels, including paper-based and automated platforms.

• Program Planning and Management

• • Provides planning and management support, including project management, tracking, and monitoring.
  • Conducts analytics and studies to support decision-making and identify areas for improvement.
  • Collaborates with senior staff to identify needs, recommend solutions, and implement improvements.

• Standard Operating Procedures (SOP) Development

• • Works with client senior staff to establish or redefine various Standard Operating Procedures (SOPs).
  • Evaluates current SOPs and provide recommendations and revisions for process improvements.
  • Ensures SOPs are documented accurately and accessible to relevant stakeholders.

• System Integration and Workflow Automation

• • Assists in administrative improvements and workflow automation efforts, focusing on efficiency and effectiveness.
  • Develops templates for HR actions and create job aids to streamline processes.
  • Collaborates with cross-functional teams to integrate systems and improve overall workflow.

• This description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the individual. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Required Skills/Abilities

• Proficiency in SharePoint design and development, including the ability to create and maintain dashboards, document libraries, and workflows.
• Strong understanding of business process improvement methodologies such as Lean Six Sigma or Agile with the ability to analyze current processes and identify areas for enhancement.
• Knowledge of workforce planning principles and practices, including the ability to assess current workforce capabilities, forecast future needs, and develop strategies for recruitment, training, and retention.
• Ability to conduct organizational assessments to identify strengths, weaknesses, opportunities, and threats, and recommend interventions to improve overall effectiveness and efficiency.
• Excellent written and verbal communication skills, with the ability to effectively convey complex information to a variety of audiences. Experience in preparing and delivering presentations is desirable.
• Familiarity with project management principles and practices, including the ability to create project plans, track progress, manage resources, and mitigate risks.
• Strong interpersonal skills with the ability to work collaboratively with cross-functional teams and government lead staff to achieve common goals and objectives.
• Experience with a variety of software and tools commonly used in office environments, including Microsoft Office Suite, Adobe applications, virtual meeting software, and other relevant technologies.
• Strong analytical and problem-solving skills, with the ability to identify issues, generate solutions, and implement effective strategies to address challenges and achieve objectives.

Education and Experience

• Required: Bachelor’s degree in a related field 
• Required: Minimum of two (2) years of relevant work experience.
• Required: Strong knowledge of SharePoint, business process improvement methodologies, and workforce planning.
• Preferred: Any of the following or similar professional certifications: Project Management Professional (PMP), Lean Six Sigma Certifications, Certified Business Analysis Professional, Professional in Human Relations (PHR) Certifications
• Preferred: Master's degree of science

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• This role routinely uses standard office equipment such as computers, phones, etc.
• This position may require occasional visit to the client office site.

Benefits

Eligible employees receive the following benefits: 

• Health, Dental and Vision Insurance 
• Health Savings Account (HSA) 
• MDLIVE
• Paid Annual Leave/PTO
• Paid Sick Leave 
• Paid Holidays 
• 401(k) 
• Voluntary Life Insurance 
• Accident Insurance 
• Short Term Disability
• Long Term Disability
• Employee Assistance Program (EAP) 

Pre-employment Requirements

Due to the nature of Chloeta’s services, this position is contingent upon completing with a satisfactory outcome some or all of the following pre-employment background screenings: government security clearance, federal and state criminal background checks, drug test (urinalysis), Motor Vehicle Record (MVR) review, educational history, employment history, and/or credit check. In accordance with the Fair Credit Reporting Act (FCRA), pre-employment background screenings will require the employee’s written authorization and will occur after acceptance of an offer of employment and prior to commencing work. Additionally, employees are required to complete the federal I-9/E-Verify process.

Drug and Alcohol Testing Policy