We are seeking a highly motivated and experienced Front of House Manager to join our team. The successful candidate will play a critical role in overseeing our front-of-house operations, ensuring that our service runs smoothly with our high standards maintained, and that our guests leave with a memorable experience. This role is perfect for someone who is passionate about the hospitality industry, loves working with people, and is looking to take their management skills to the next level.

Responsibilities:

• Administrative & Organizational Duties (10-15 hours/week):
• Create and manage staff schedules to ensure adequate coverage at all times.
• Participate in the hiring process for front-of-house staff, including interviews, paperwork, and training.
• Handle day-to-day organizational needs, ensuring all front-of-house task lists are completed and up to standard.
• Manage inventory and ordering of front-of-house supplies.
• Develop and implement policies and procedures to improve service and customer satisfaction, often working with the Chief Experience Officer for any current projects.
• Operational Duties (15-20 hours/week):
• Oversee service on the floor to ensure a smooth operation and memorable customer experiences, stepping in to fill in gaps as necessary.
• Manage employee call-ins by quickly resolving staffing issues to avoid service disruptions.
• Engage with customers to gather feedback, resolve any issues, and ensure a positive dining and gaming experience.
• Learn and oversee day to day tech and gaming success.
• Collaborate with the kitchen to ensure a seamless interaction between the front and back of house.
• Foster a positive, inclusive, and high-performance culture among staff.

Qualifications:

• Proven management experience in the hospitality industry, preferably in restaurants or bars.
• Strong leadership skills, with the ability to motivate and manage a diverse team.
• Excellent organizational and multitasking abilities, capable of managing both administrative and operational duties efficiently.
• Exceptional customer service skills, with the ability to handle customer inquiries and complaints gracefully and efficiently.
• Flexibility to work during peak hours, including evenings and weekends.
• Effective communication skills, both verbal and written.

We look forward to receiving your application!