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NORD DRIVESYSTEMS is Hiring a Customer Experience Representative Near Waunakee, WI
We are currently looking for a Customer Experience Representative to join our Customer Experience Department. Our Customer Experience Team operates Monday – Friday from 8:00 AM - 5:00 PM .
Benefit from a comprehensive 12 week training program and collaborative working environment while gaining technical and mechanical product knowledge in a growing industry!
You’ll be a good fit for this position if you enjoy:
· Paying attention to details
· Problem solving
· Learning new skills
· Helping customers
· Working in a team
You should have:
· A High School Diploma or equivalent
· A history of good attendance
· A dedication to quality and accuracy
· The physical ability to sit at a desk for 8 hours a day
Your duties would include:
• Enter orders into manufacturing system.
• Contact customers for information about purchase orders.
• Work with drafting on order information.
• File and maintain paperwork associated with each order.
• Assist Customer Experience team by working on quotes from the quotes queue.
• Assist Customer Experience team by taking customer phone calls (in back-up capacity).
• May be assigned order processing duties for Key and Target Accounts.
• Other duties as assigned.
Why You Should Work at NORD:
NORD understands that it takes a team of skilled, highly motivated, and positive team members to provide our customers with the level of service they expect and deserve. That’s why we invest heavily in our employees by providing additional training and development, tuition reimbursement, and a wellness program with activities that encourage healthy living and self-care. NORD also hosts fun company events throughout the year so you can get to know your team members and others that you may not work with daily.
Training & Career Development:
NORD provides the necessary tools for you to be successful in your role, including a comprehensive onboarding program to familiarize you with our company and various departments, detailed training specific to your role, and continued education to ensure your knowledge and skills stay current.
Additionally, we offer:
· On-site training center and staff
· Educational reimbursement assistance
· Paid skills training and cross training
· On-site and off-site training seminars
· Work-related organizational memberships and certifications
· Online training options
· Opportunities to travel and train at other US locations
· Bilingual trainer available
Benefits:
NORD offers a complete benefits package to our full-time employees, including:
· Low premium health insurance
· Dental and vision insurance
· Teladoc virtual doctor visits
· Short-term and long-term disability (company paid)
· Life insurance (company paid)
· Flex spending and health savings accounts
· Paid vacation and holidays
· Paid personal and sick time
· 401(k) and Roth 401(k) plans with company matching
· Wellness program
We also have two fully stocked markets on site with a wide variety of food, beverages, and snacks. Our spacious north and south production breakrooms also have tablets with free internet access. NORD has three outdoor seating areas, as well as two locker rooms with individually assigned lockers and private showers.
Who We Are:
NORD is a manufacturer of gear units, electric motors, and variable frequency drives for industrial applications. From order processing, to assembly, to shipping, NORD produces high quality drive systems for applications such as conveyor belts, industrial mixers, palletizers, and more.
A gear unit consists of an electric motor powering a gearbox. The motor spins at a specified revolutions-per-minute (rpm) and is connected to a small gear inside of the gearbox, which rotates a larger gear to reduce the output speed of rotation and increase torque. The gearbox's spinning output shaft is connected to a system, such as a conveyor belt in a distribution center or food processing line. Gear units like those produced at NORD are the reason garage doors go up, mixers spin, and rollers form steel.
NORD provides expert advice, reliable products, and world-class service to our customers. Everything we do revolves around those we serve, and we strive to bring new, innovative technologies to market that help our customers’ operations run efficiently and cost effectively.
Job Summary
Full Time
$41k-53k (estimate)
05/21/2024
06/09/2024
The following is the career advancement route for Customer Experience Representative positions, which can be used as a reference in future career path planning. As a Customer Experience Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Representative. You can explore the career advancement for a Customer Experience Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Experience Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Experience Representative job description and responsibilities
Collaborated with various team members across departments to problem solve and exceed customer expectations.
02/09/2022: Asheville, NC
Customer experience representative also have access to responses for the most commonly asked questions and to specific guidelines for dealing with requests or complaints.
03/04/2022: Augusta, GA
Customer experience representative document their exchanges with clients, often using customer relationship management software.
02/20/2022: Atlantic City, NJ
They generally need to know how to create and update tickets and how to search for customer records.
12/25/2021: New Bedford, MA
Customer service representative listen to or read about customer problems and suggest solutions.
02/09/2022: Allentown, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Experience Representative jobs
Customer service representatives must have distinct personalities.
02/05/2022: Norwich, CT
Most customer service representative jobs require candidates to complete on-the-job training.
02/13/2022: Burlington, VT
Customer service representative should have sound knowledge of the product/service which will help them suggest a solution to the customer right away.
02/15/2022: Appleton, WI
The person needs to know when to ask for referrals or reviews from customers.
01/29/2022: Winston Salem, NC
Customer experience representative must be patient and polite, especially when dealing with difficult or angry customers.
12/27/2021: Baltimore, MD
Step 3: View the best colleges and universities for Customer Experience Representative.
