Banquet Captain

About Zachry Hospitality

Based in San Antonio, Texas, Zachry Hospitality is a proven leader in the development, management and ownership of hospitality assets. At Zachry Hospitality, we are committed to extraordinary service tailored to the specific needs of the market and our guests. From developing new hotel assets and renovating existing properties to owning and operating profitably managed assets, Zachry remains dedicated to the core values of our long history of success:

We are passionate about hospitality and surround ourselves with team members who share that same passion. Our tenure in the hospitality and hotel industry has provided us the knowledge and key relationships for success in hotel management, operation, and development. We take care of our clients, business partners and each other as family, within a culture of service and accountability, where we do the right thing because it is the right thing to do.

Together We Can Do Great Things®  Every Person Matters®   This Is More Than A Job®

The Monarch San Antonio - A Legacy of Service and Sophistication

The Monarch San Antonio, part of the Curio Collection by Hilton, is a 200-room, 17-story boutique hotel located in the Hemisfair District of downtown San Antonio. It is set to open in early 2026 and is inspired by the Monarch butterfly that migrates through the region each winter. The hotel will feature a full-service spa, a terrace pool, and five food and beverage concepts, including a rooftop restaurant and bar.

Just steps from the iconic River Walk and The Alamo, The Monarch will offer more than a place to stay. It will be a place to belong, to connect, and to be inspired.

At The Monarch San Antonio, our purpose is expressed through service - gracious, genuine, and unforgettable. Much like the city we call home, we believe in honoring tradition while embracing modern elegance. Every detail, every interaction, and every experience is designed to reflect the spirit of San Antonio and the dignity of service.

As we prepare to open our doors, we are building a team dedicated to excellence, passionate about hospitality, and driven by purpose. Together, we will create exceptional moments and lasting impressions for every guest who walks through our doors.

Position Overview

The Banquet Captain is responsible for leading banquet service teams and ensuring flawless execution of meetings, banquets, and special events. This role serves as the on site service leader, coordinating staff, timelines, and guest experience while upholding luxury service standards.

Essential Functions

Event Leadership and Execution

• Lead banquet service teams during meetings, banquets, and special events.
• Review banquet event orders and conduct pre shift briefings.
• Assign service stations and responsibilities to banquet staff.
• Ensure events are executed according to timelines and service standards.

Guest Experience and Client Interaction

• Serve as a primary point of contact during events.
• Monitor guest satisfaction and respond to requests or concerns promptly.
• Support VIP guests, hosts, and planners with professionalism and confidence.
• Ensure a polished and seamless guest experience throughout the event.

Team Coordination and Supervision

• Coordinate service flow with culinary teams and banquet bartenders.
• Monitor staff performance and provide real time guidance.
• Ensure proper setup, service, and breakdown procedures are followed.
• Support training and development of banquet staff.

Operational Responsibilities

• Verify room setup aligns with banquet event orders prior to event start.
• Oversee timing of courses, beverage service, and room resets.
• Ensure service stations and event spaces remain clean and organized.
• Assist with post event wrap up and reporting as needed.

Compliance and Safety

• Ensure adherence to health, safety, sanitation, and alcohol service standards.
• Maintain a safe and professional working environment.
• Enforce company policies and brand standards during events.

Other Duties

• Perform additional responsibilities as assigned by banquet leadership.
• Maintain availability for evenings, weekends, holidays, and variable event schedules.

Qualifications

• Previous banquet leadership or supervisory experience required.
• Strong communication and organizational skills.
• Ability to lead teams in a fast paced, event driven environment.
• Professional demeanor and strong guest service skills.
• Food and Alcohol Service Certifications required or ability to obtain.