What are the responsibilities and job description for the Marketing Operations Program Specialist position at WorkGenius Group?
Title: Marketing Operations Program Specialist
Industry: Tech
Location: Culver City, CA
Duration: 6 months (Likely to extend)
Responsibilities
ref_id: 7343de64-733d-41cb-8119-0e1f9fbda462
Industry: Tech
Location: Culver City, CA
Duration: 6 months (Likely to extend)
Responsibilities
- Analyze and improve marketing operations, CRM platforms, and escalation processes to drive efficiency, reliability, and scale.
- Perform root-cause analysis on CRM and system issues; identify trends, vulnerabilities, and optimization opportunities.
- Partner with cross-functional teams to deliver system- and process-level improvements (AI/ML experience a plus).
- Develop data analysis methodologies aligned to organizational goals.
- Produce weekly and monthly reporting; translate insights into clear, actionable recommendations.
- 3–5 years in systems analyst, data analyst, or marketing operations analytics roles.
- Strong technical experience with marketing CRM platforms (e.g., Salesforce or similar tools).
- Proficiency in data wrangling, manipulation, and visualization (SQL, Tableau, or equivalent).
- Experience supporting SaaS and subscription-based services at scale.
- Proven ability to own analysis end to end and communicate findings to senior stakeholders.
- Marketing Operations
- Data Analysis
- CRM Platforms
- SaaS Services
- SQL
- Tableau
- Root-Cause Analysis
- Cross-Functional Collaboration
- Problem-Solving
- Technical Documentation
ref_id: 7343de64-733d-41cb-8119-0e1f9fbda462
Salary : $64