Accounts Receivable Specialist

Role Summary

The Accounts Receivable Specialist performs a variety of accounting and administrative tasks related to the maintenance and processing of customer contract review, invoicing, cash application, collections, and account reporting. This role will be responsible for managing a set of assigned National and Regional customer accounts, collaborating with the Operations and Sales departments.

Key Responsibilities:

• Review and process all customer contracts in NetSuite
• Monitor preferred invoice delivery methods, including email, portal upload, and consolidated billing sheets.
• Proactively managing the customer required Supplier Portals to ensure the invoice process is completed timely and accurately.
• Participating in Weekly outstanding AR Aging calls with the National Account Directors and / or General Managers.

• Responding to customer inquiries
• Collaborate with outside departments, researching invoice discrepancies and issuing credit memos as appropriate
• Provide compliance documentation to customers, such as W9, COI, and ACH forms

• Identify delinquent accounts and provide collection recommendations to the Controller, General Manger, and Revenue Manager as needed.

• Performs all other duties as assigned.

• Manage and update customer accounts, ensuring customer data is up to date.
• Assist Sales Representatives with customer contracts, ensuring all required compliance documentation is submitted promptly.
• Manage daily cash applications through Check, ACH, and Credit Card deposits.
• Assist with month-end closing, ensuring all payments are accounted for and properly posted.
• Build and maintain strong relationships with key customers, providing a high level of customer service.
• Conduct written and verbal customer communications, providing copies of statements, invoices, and requesting payment status.
• Resolve customer billing inquiries, collaborating with the Sales rep regarding any disputes
• Ensure invoices are processed and submitted to customers promptly.

Qualifications

• High school diploma or G.E.D. equivalent
• 2-4 years of accounts receivable or general accounting practices and principles
• Knowledge of office administration and procedures
• Proficient in Microsoft Office (i.e. Word, Excel, Outlook); experience with NetSuite preferred, Salesforce is a plus
• Discretion and trustworthiness due to frequent contact with confidential material
• Strong communication and organizational skills
• Outstanding organizational and analytical skills and ability to manage multiple competing priorities simultaneously in a fast-paced environment

Benefits Summary:

• Competitive market compensation commensurate with experience
• Medical, Dental, and Vision Insurance Benefits
• Company-sponsored Group Life Term & Short-Term Disability Insurance 
• 401 (k) with company match 
• Paid vacation and holiday

Winter Services is an equal opportunity employer that takes pride in creating a diverse and inclusive workplace. The company complies with all applicable federal, state, and local fair employment practices law. Winter Services strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of age, race, religion, color, creed, disability, familial status, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender, gender expression, gender identity, genetic information, marital status, national origin, ancestry, veteran or military status, or any other characteristic protected by federal, state, or local law.

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