What are the responsibilities and job description for the Branch Administrator position at Winter Services, LLC?
Responsible for organizing and coordinating office operations and procedures to ensure organizational effectiveness and efficiency of employee, vendor, and customer information.
DUTIES & RESPONSIBILITIES:
DUTIES & RESPONSIBILITIES:
- Manage all district staffing and recruiting activities
- Maintain office supplies and equipment. Coordinate and support general office tasks as needed
- Understand SalesForce and Viaseys Database to support your Operation Manager’s District annually
- Human Resources related activities:
- Assist and collect all new and returning employee paperwork
- Assist Human Resources with the recruitment, orientation, and training of seasonal staff (may require some weekends)
- Assist seasonal staff with electronic onboarding.
- Training, Safety, and Compliance:
- Engage with all safety, work rules, and regulations to maintain housekeeping standards
- Assist in training and tracking of safety rules and compliance for employees within the district
- Train and administer policies and procedures
- Assist in coordination and scheduling of district required training in and out of the season
- Operations Related activities:
- Pre-Season review and photography
- Update route books, customer scopes and maps
- Load storm data and paperwork post storm into shared files
- Post Season review and photography
- Loading of pictures and inspection data into Post Season Cases
- Fleet related activities:
- Asset/Parts tracking and accountability
- Invoice flow
- DVIR organization
- Customer Service:
- Heavily involved in Service Case flow and completion
- Cover customer service when necessary
- Finance:
- A/R Activities
- Ability to contact customers and communicate open aging
- Pull invoicing out of NetSuite and email to customer
- NetSuite, have basic knowledge and understanding
- Ability to pull and email invoices
- Understanding of billing processes, making sure customers are receiving their bills via portal uploads or required methods
- Insurance/COI requests as needed
- A/R Activities
- POC and process external and internal mail / email / packages timely
- Support GM in general office tasks (supplies, meetings coordination, etc.)
- Subcontractor Agreements; creation and processing
- Subcontractor compliance; W9, COI, etc.
- Payroll Verification
- Manage Attendance Sheets/Calendar (Sick and Vacation)
- Enter Cases pertaining to Maintenance/Enhancements and Irrigation
- High school diploma or G.E.D. equivalent
- Proficient in use of general office equipment (fax and copy machine)
- Proficient in Microsoft Office (i.e. Word, Excel, Outlook)
- Discretion and trustworthiness due to access and assistance with confidential information
- Excellent communication, time management, and organizational skills
- Medical and dental insurance benefits
- Company-sponsored Group Term Life & Short-Term Disability insurance
- 401k retirement plan with company match