Hotel Receptionist

Job Summary
Join our dynamic hospitality team as a Hotel Receptionist, where your friendly demeanor and organizational skills will create memorable first impressions for our guests. In this vital role, you will serve as the welcoming face of our hotel, managing guest check-ins and check-outs, handling inquiries, and ensuring a seamless experience from arrival to departure. Your enthusiasm and professionalism will set the tone for guest satisfaction and foster a warm, inviting atmosphere. This paid position offers an exciting opportunity to develop your hospitality expertise while delivering exceptional guest services in a vibrant resort environment.

Responsibilities

• Greet guests warmly upon arrival, providing a positive first impression of the hotel
• Manage guest check-in and check-out processes efficiently using multi-line phone systems and hotel management software
• Handle guest inquiries via phone, email, or in person with professionalism and clarity
• Coordinate reservations, cancellations, and modifications accurately to maximize occupancy and guest satisfaction
• Assist guests with concierge services, including providing local information, amenities, and special requests
• Maintain accurate records of guest stays, billing details, and room assignments
• Conduct night audit procedures to reconcile daily transactions and ensure financial accuracy
• Uphold excellent customer service standards by addressing guest concerns promptly and courteously
• Collaborate with housekeeping and maintenance teams to ensure guest rooms and facilities meet quality standards
• Promote hotel amenities and services to enhance the overall guest experience

Skills

• Proven experience in hospitality management or front desk operations within a hotel or resort setting
• Strong customer service skills with the ability to handle diverse guest needs confidently
• Multilingual or bilingual abilities to communicate effectively with international guests
• Excellent phone etiquette and experience managing multi-line phone systems
• Knowledge of hotel management software and reservation systems
• Familiarity with night audit procedures and hotel operations management
• Exceptional guest relations skills with a focus on hospitality excellence
• Ability to remain calm under pressure while managing multiple tasks efficiently
• Strong interpersonal skills to foster positive guest interactions and team collaboration

Join us in creating welcoming environments where every guest feels valued! This role is perfect for energetic individuals passionate about hospitality who thrive on delivering outstanding service. We are committed to supporting your growth in the hospitality industry through a vibrant work environment filled with opportunities to excel.

Pay: $10.00 - $12.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Ability to Commute:

• Buckhannon, WV 26201 (Preferred)

Work Location: In person

Salary : $10 - $12