Client Care Coordinator, all Regions

Job Overview: Western Slope In-Home Care is seeking motivated and collaborative individuals to be an integral part of the agency team as an agency Care Coordinator. You will work closely with the Agency Manager to fulfill agency needs, manage a portfolio of clients, complete 90-day client visits, complete assessments and intakes, and participate in developing individualized care plans. Provide caregiver training or validate caregiver personal care worker skills. The Care Coordinator role will require someone who can both work as a team and work independently, as well as travel up to 30-50%.

Qualifications:

A professional with a minimum of one (1) year of training and experience in home/ health services.  In addition, at least one year of supervisory or administrative experience in services or related health care programs.  Experience in home services or related health care programs. 

Excellent communication skills- being bilingual is a highly preferred skill for the position.

Must have a criminal background check.

Responsibilities:

Primary Responsibilities (including, but not limited to): 90 Day Visits/CSRs: In coordination with Agency Director and program team members, schedule, complete, and document state-required 90/day visits and/or continued to stay reviews (CSRs) for clients in assigned region(s).

• Home Intake Assessments: In coordination with program team members, assess and intake new clients for HCBS, VA, and Private Pay clients.
• The care Coordinator must know the Complaint/Occurrence Policy and Reporting Requirements.
• Scheduling: In coordination with Agency Director and program team members, select, schedule, and coordinate caregivers based on assessment information and care plan information for new and existing clients/consumers in specific regions
• Coverage Assurance: Assist with Front Desk Schedulers for scheduling of caregivers and respond to situations where scheduling conflicts, emergencies, and/or “call-outs” arise. Caregiver schedule by assigned region must be complete for the next business day/weekend before leaving each day
• Client/Consumer/Employee Satisfaction: Contact clients/employees periodically to receive feedback to ensure the service is meeting the goals outlined in the care plan.
• Document and respond promptly to any client or staff complaints and review complaints with the Agency Director.
• Agency Director Client Files: Keep all client files current and in compliance, including regular quarterly file audits based on 10% of active clients at the time of the audit, reporting findings to the Agency Director.
• On-Call: Accept on-call duty as assigned by the Agency Director.
• Training and Orientation: In conjunction with the Agency Manager and HR Manager, serve on the Training Team responsible for supporting the agency’s orientation and training efforts for Caregivers. 
• Reporting: Enter necessary quality management and reporting responsibilities and reports as assigned by the Agency Director.
• Regulatory Compliance: In conjunction with the Agency Director and HR Manager, maintain knowledge of and ensure company compliance with all applicable local, state, and federal laws and regulations concerning the operation and provision of home care service personnel, including but not limited to all ongoing requirements for continuing professional education.

Additional Responsibilities (including, but not limited to):

* Recruitment & Hiring: In conjunction with the Agency Director, HR Manager, and program team members, provide support efforts regarding the ongoing need to recruit, hire, and train Caregivers, including protocols and processes.

* Documentation: Assure that all delegated Client Files are complete, current, and in compliance with relevant state and federal regulations

* Professional Library: Develop and maintain a professional library for agency staff utilization.

* Cross Train: Cross-train to learn specified responsibilities of other team member positions as directed by the Agency Director.

*Performs tasks as delegated by Agency Director.

For immediate consideration please submit resume and cover letter