What are the responsibilities and job description for the Technology Support Specialist position at West Capital Lending?
Are you the go-to tech wizard that loan officers call when something breaks or confuses them?
Do you love solving problems, walking someone through a complex process, and making tech actually work for humans?
West Capital Lending is hiring a Mortgage Tech Support Specialist to support our brokers and loan officers across the country with day-to-day technical issues, LOS platform support, onboarding, and light system configuration.
🧠 What You’ll Do:
🔧 Troubleshoot LOS, POS, pricing engine, and CRM issues (LendingPad, ARRIVE, Shape, etc.)
🤝 Support LOs with login issues, broken workflows, access errors, and file flow concerns
📥 Respond to support tickets, emails, and chats in a timely and friendly manner
⚙️ Help configure and manage user settings, permissions, and new user setups
🧩 Work closely with our Training and BD teams to roll out new tools and maintain adoption
🗂 Document recurring issues and escalate platform bugs to leadership or vendors
✅ What You Bring:
✔️ Previous experience in mortgage tech, IT helpdesk, or LOS/POS administration
✔️ Deep familiarity with common broker systems (LendingPad, ARIVE, Floify, Shape, etc.)
✔️ Clear communication skills and patience under pressure
✔️ Systems thinking and process-oriented mindset
✔️ Bonus: Experience with ticketing tools or light system integrations
💰 What You’ll Get:
- Competitive base salary bonus
- Full access to our tech stack, training programs, and leadership visibility
- A front-row seat in the growth of one of the country’s top mortgage brokerages
- A role where your knowledge helps dozens of LOs close more deals, faster
🟦 West Capital Lending is Rocket Mortgage’s #1 broker partner and one of the fastest-growing mortgage companies in the country. We provide full-service support, training, and tech to loan officers across the U.S. — and we need top-tier people behind the curtain making it all run smoothly.
If you’re the kind of person who loves fixing the problem everyone else gives up on, this one’s for you.
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