What are the responsibilities and job description for the Technology Support Specialist position at City of Chandler?
The City of Chandler Information Technology Department is currently seeking qualified individuals interested in joining our team as a Technology Support Specialist. The position is scheduled to work one of three Monday – Friday shifts: 4AM – 1PM, 7AM-4PM, 3PM – 12AM. This is NOT a fully remote position and schedules will rotate periodically. Schedules listed are part of a pilot program and may be adjusted to meet City needs.
Current City of Chandler employees may only hold one position and are not eligible for additional part-time or secondary positions within the City of Chandler.
Why work for Chandler?
• Open and collaborative environment
• Up to 8 hours paid time off annually to volunteer in the community
• Dress code is business casual, with jeans on Fridays
• 3 medical plans to choose from along with dental and vision coverage
• Accrue 130 hours paid vacation in your first year, eligible for use immediately following accrual
• Accrue 96 hours paid sick leave in your first year, eligible for use immediately following accrual
• 12 paid holidays annually, with the potential for additional holiday leave the end of 2026, subject to approval by the City Manager
• Become part of the Arizona State Retirement System with a 100% city contribution match
• City contributions of 1% gross wages per pay period to deferred compensation
• Robust Employee Wellness program with $350 incentive
• Professional development opportunities
• Tuition reimbursement up to $5,250 annually, $3,200 for part time employees
• Free Tumbleweed Recreation Center membership
• Flexible schedule/remote work options (when available)
Who we are
The Information Technology department at the City of Chandler values the importance of Team Chandler and is dedicated to driving innovation to provide extraordinary service to our customers. We harness the power of cutting-edge technology and business automation tools to transform the way we serve our community. Our team coordinates the use of computer technology across various city departments to ensure accurate and timely information is available to citizens, elected officials, management, and staff. We manage technology investments and assets such as the city's enterprise computer network, systems, and applications, and we are committed to continually advancing our technological capabilities. Our responsibilities also include providing technology services and support, consulting, business process analysis, and project management.
Who we are looking for
Our new team member will have a passion for customer service, teamwork, and collaboration. We are looking for someone to provide front line technology support to internal customers and resolve hardware and software related issues for various computers, laptops, peripherals and other related equipment by means of troubleshooting, prevention and repair.
To view the complete job description, please click here.
Minimum qualifications
- A High School Diploma or GED supplemented by some college level coursework or technical training in a computer technology area; and
- 3 years of recent service desk experience with a variety of operating systems, software, hardware, applications, peripherals and problem resolution; and
- a valid Driver's License with acceptable driving record; or
- any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work.
Desired qualifications
- Recent hands-on experience supporting Microsoft Endpoint Management, including Microsoft Intune and device-based policies
- Working knowledge of Windows Autopilot for device provisioning
- Recent experience supporting Active Directory and Microsoft Entra ID including user and device management
- Recent experience providing onsite technical support for hardware and software related issues
This is a regular full-time position, subject to a 6-month probationary period. A register of qualified candidates will be active for 4 months should another position become available.
The City of Chandler will conduct a driving record check as a condition of employment. An offer of employment is contingent upon acceptable results. All applicants hired will be required to be fingerprinted with successful results as a condition of continued employment.
Applicants for employment and volunteer opportunities should be aware of the City of Chandler’s policies concerning the use of drugs and alcohol. These policies have not been altered by the passage of Proposition 207. The use of recreational marijuana is a violation of the city’s Drug Free Workplace Policy. Certain positions within the city are required to submit to a pre-employment drug test. A positive result for drugs tested under the policy, including recreational marijuana, may be grounds for withdrawal of an offer of employment or volunteer opportunity. The examination process may vary if determined necessary.
The City of Chandler is committed to Equal Opportunity and Reasonable Accommodation.
Salary : $33 - $48