Loan IQ Payments Support Analyst

Title: Loan IQ Payments Support Analyst

Location: 401 W Las Colinas Blvd Irving, TX
Alternate Locations: 1525 W WT Harris Blvd. Charlotte, NC
Duration: 12 months

Work Engagement: W2

Work Schedule: 3 days in office/2 days remote

Benefits on offer for this contract position: Health Insurance, Life insurance, 401K and Voluntary Benefits

Summary:

We are seeking an experienced Loan IQ Payments Support Analyst to support the Payments workstream within Loan IQ. This role focuses on production support for payment issues—and requires strong hands-on Loan IQ knowledge, the ability to trace funds movement, and experience working in fast-paced, cross-functional teams.

Responsibilities:

• Provide production support for Loan IQ payments when issues arise.

• Troubleshoot and resolve issues related to open cash flows, whips, and other Loan IQ payment functions.

• Use SQL to query databases, source transaction data, and trace the movement of funds across systems.

• Collaborate daily with the global Payments team and serve as the US point of contact for escalations and coverage.

• Support Agile ceremonies and workflows, including stand-ups, sprint planning, and retrospectives.

• Track work in Jira, ensuring accurate documentation of stories, defects, and tasks.

• Prepare and deliver concise presentations to stakeholders and leaders using a 4‑slide PowerPoint template.

• Assist in testing activities within Loan IQ (functional or support-based testing).

• Use AI tools (including CoPilot) to draft user stories, compare workflows, and accelerate team efficiency.

• Communicate effectively with stakeholders, partners, and technical teams.

Qualifications:

• Applicants must be authorized to work for ANY employer in the U.S. This position is not eligible for visa sponsorship.

• Hands-on experience working with Loan IQ, particularly with loan operations and payment processing.

• Demonstrated ability to troubleshoot Loan IQ cash flows/open items (whips).

• Experience supporting production incidents and payment workflows.

• Strong understanding of financial products, loan servicing, and the payment lifecycle.

• Working knowledge of SQL (querying, tracing data across tables).

• Exposure to Agile delivery practices.

• Experience working in Jira for story/defect tracking.

• Strong communication skills with the ability to synthesize issues clearly.

• Ability to present to leadership using standardized PowerPoint templates. (preferred)

• Fast learner with strong teamwork and problem‑solving skills. (preferred)

• Experience using AI tools (e.g., CoPilot) to support documentation and analysis. (preferred)

• SQL‑based testing experience.