What are the responsibilities and job description for the Front Desk Clerk position at W3Global?
Job Type : Full Time
Job Description
We are seeking to hire a Front Desk Clerk. The ideal candidate for this position will be passionate about helping clients and ensuring they have the best experience with the Immigration Law. The candidate will need to communicate with potential and established clients. If you are passionate about helping people and are driven to work self-sufficiently, we want to make you an asset to our Firm. You will work in a fast-paced, rapidly growing environment. The role demands excellent customer service, compassion, and good judgment. As the first point of contact for our clients, you play a crucial role in ensuring they feel welcomed, valued, and supported throughout their journey with us. This position is ideal for someone passionate about making a difference, values teamwork, and is eager to contribute to the success of our clients and our firm.
Responsibilities
Job Description
We are seeking to hire a Front Desk Clerk. The ideal candidate for this position will be passionate about helping clients and ensuring they have the best experience with the Immigration Law. The candidate will need to communicate with potential and established clients. If you are passionate about helping people and are driven to work self-sufficiently, we want to make you an asset to our Firm. You will work in a fast-paced, rapidly growing environment. The role demands excellent customer service, compassion, and good judgment. As the first point of contact for our clients, you play a crucial role in ensuring they feel welcomed, valued, and supported throughout their journey with us. This position is ideal for someone passionate about making a difference, values teamwork, and is eager to contribute to the success of our clients and our firm.
Responsibilities
- Warmly greet clients and visitors, providing a supportive and welcoming environment.
- Efficiently manage incoming calls and correspondence, ensuring clients and potential clients are directed to the appropriate team member.
- Schedule appointments, manage calendars for attorneys and staff, and provide reminders for upcoming engagements.
- Assist with the preparation of immigration-related documents and materials, ensuring accuracy and confidentiality.
- Maintain office inventory and the organization of the reception area to uphold a professional and tidy environment.
- Process payments and handle sensitive information with discretion and integrity.
- Participate in ongoing training and professional development activities to stay informed on the latest in immigration law and office technologies.
- Bilingual proficiency in English and Spanish is required.
- Exceptional interpersonal and communication skills, with a focus on compassionate client service.
- Strong organizational skills, attention to detail, and the ability to multitask effectively in a fast-paced environment.
- A commitment to learning and adapting to changes in immigration law and office technology.
- Previous experience in a receptionist or administrative role is preferred, with a keen interest in immigration law.
- Proficiency in Microsoft Office Suite and a willingness to learn new software and technologies.
