What are the responsibilities and job description for the Service Advisor position at Valley Truck Centers?
Job Details
Description
Job Purpose:
- The Service Advisor at VALLEY FORD TRUCKS- MASTER is responsible for ensuring a seamless and efficient service experience for our customers. This role involves acting as a liaison between the customer and the service department, providing expert advice on necessary vehicle repairs and maintenance, and ensuring customer satisfaction through effective communication and service delivery.
Key Responsibilities:
- Greet customers and assess their service needs in a professional and courteous manner.
- Provide accurate and detailed information on services, repair timelines, and costs.
- Coordinate with the service team to ensure timely and efficient completion of vehicle repairs and maintenance.
- Maintain clear and open communication with customers throughout the service process, updating them on progress and any changes.
- Handle customer inquiries and complaints with professionalism, ensuring a positive resolution.
- Prepare detailed service reports and maintain accurate records of customer interactions and transactions.
- Promote and upsell additional services and products that meet customer needs.
- Ensure compliance with company policies and safety regulations.
- Collaborate with other departments to enhance the overall customer experience.
- Continuously update knowledge of industry trends and service techniques to provide the best advice and solutions to customers.
Qualifications
Required Education:
- High school diploma or equivalent; associate or bachelor's degree in automotive technology or a related field is preferred.
Required Experience:
- Minimum of 2 years of experience in a customer service or service advisor role within the automotive industry.
- Proven track record of successfully managing customer relationships and service delivery in a fast-paced environment.
Required Skills and Abilities:
- Strong knowledge of automotive systems and repair procedures.
- Excellent communication and interpersonal skills to effectively interact with customers and team members.
- Ability to understand and explain complex technical information to customers in a clear and concise manner.
- Proficient in using computer systems and software for scheduling, invoicing, and customer management.
- Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously.
- Demonstrated problem-solving skills and the ability to make informed decisions under pressure.
- Customer-oriented mindset with a focus on delivering high-quality service and exceeding customer expectations.
