Service Advisor

Join Eastern Truck and Trailer as a Full-Time Service Advisor Diesel Repair at our dynamic onsite location in Hebron, OH. This is an exciting opportunity for those passionate about the diesel industry, where you will engage with a team dedicated to delivering exceptional service and support to our valued customers. You will play a vital role in diagnosing customer needs and ensuring their vehicles receive top-notch care. Located at 10640 Lancaster Rd, Hebron, OH 43025, this position offers a competitive salary ranging from $40,000 to $48,000 annually, reflecting your skills and expertise.

Your contributions will be essential to our success and provide a meaningful career path. You can get great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, Paid Time Off, and $500 Referral Bonus. Apply today to be part of a thriving team that values your professional growth and commitment to excellence.

As a Full-Time Service Advisor Diesel Repair at Eastern Truck and Trailer, you will play a crucial role in ensuring a seamless customer experience. Your responsibilities will begin with performing lot inspections upon vehicle arrival, followed by greeting customers and providing timely updates on their equipment status via phone or email. You will schedule service appointments and accurately document vehicle problems on repair forms. Additionally, you'll gather essential customer and vehicle information, utilize a tablet to capture before and after pictures, and generate comprehensive cost estimates for labor and parts.

Your responsibilities also include ordering parts, receiving invoices, and monitoring repair progress throughout the day. You will ensure that all work is completed to high standards, explain the final charges to customers, and uphold exceptional satisfaction levels. Reporting directly to the shop foreman, you will also assist with accounts payable and receivable duties while keeping the service office organized.

To thrive as a Full-Time Service Advisor Diesel Repair at Eastern Truck and Trailer, you will need a robust set of skills tailored to meet customer and operational demands. Strong oral and written communication skills are essential for effectively interacting with customers and documenting vehicle issues clearly. Exceptional customer relations and customer service abilities will enable you to build rapport and ensure high satisfaction levels. Skills in diplomacy are important for navigating any challenging customer interactions professionally.

A solid math aptitude is necessary for accurate cost estimates, while organization skills will help maintain an orderly service office. Time management is crucial to ensure timely scheduling and follow-ups, and computer literacy is required to effectively utilize various software and tools, including tablets for documentation and communication. A high school diploma or equivalent, along with prior customer service experience, will further equip you for success in this role.

Knowledge and skills required for the position are:

• Skills:
• Oral Communication Skills
• Written Communication Skills
• Customer Relations
• Customer Service
• Diplomacy
• Math Aptitude
• Organization
• Professionalism
• Reading Skills
• Time Management
• Computer Literacy
• Education/Experience:
• High School Diploma or Equivalent. Prior customer service experience required.

So, what do you think? If you feel this is the right job for you, go ahead and apply! We look forward to meeting you!