Infrastructure Manager

Vaco has partnered with a well-established organization in Cincinnati to hire an experienced, hands-on IT Infrastructure Manager.

This is a full-time, direct-hire opportunity requiring onsite presence five days per week in downtown Cincinnati. The company covers the cost of downtown parking!
This is a hands-on, working manager role leading a small infrastructure team while remaining deeply involved in daily technical operations, strategic initiatives, and major incident response.
Position Overview
The Infrastructure Manager will lead the planning, execution, and support of all core IT infrastructure functions. This role ensures the stability, security, and performance of the organization's network, servers, storage, and virtualization environments while aligning technology initiatives with business objectives.
This leader will serve as the primary escalation point and go-to resource for major incidents - any hour, any day - directing response efforts across a team of three engineers. In addition, this individual will evaluate and implement technology solutions supporting new organizational initiatives.
This is an ideal opportunity for someone who enjoys ownership, accountability, and being both the strategic leader and the technical expert in the room.
Key Responsibilities
* Lead daily IT infrastructure operations and ensure projects and initiatives are delivered on time.
* Act as the primary escalation point for critical incidents and lead resolution efforts.
* Manage, mentor, and evaluate a small team of engineers.
* Oversee network, server, storage, and virtualization environments.
* Design, implement, and maintain IT infrastructure architecture.
* Evaluate and implement new technologies aligned with business strategy.
* Lead business continuity and disaster recovery planning and testing.
* Develop and manage infrastructure budgets, including lifecycle planning.
* Establish and enforce security standards, system access controls, and IT policies.
* Partner cross-functionally to understand business requirements and deliver effective solutions.
* Maintain high-quality documentation standards across infrastructure systems.
* Participate in on-call rotation and scheduled maintenance activities.
Schedule & On-Call Expectations
* Fully onsite - five days per week in downtown Cincinnati. Occasional exceptions for life situations may be accommodated; however, this is not a hybrid role.
* Early start time: Typically 7:00-7:30 AM.
* Participation in a 4-week rotating on-call schedule is required.
* Must be available as escalation lead for high-severity incidents when needed.
Required Qualifications
* Bachelor's degree or equivalent experience.
* 8-10 years of IT infrastructure experience.
* Minimum of 3-5 years of direct leadership experience managing technical teams.
* Strong background working within ITIL-based environments.
* 3 years supporting VMware vSphere.
* 5 years supporting Microsoft Windows Server environments.
* 2 years supporting VMware Horizon (VDI).
* 3 years supporting SAN storage solutions.
* Experience with Microsoft Exchange; F5 Big-IP experience preferred.
* Strong analytical and problem-solving skills.
* Excellent communication skills with the ability to translate technical concepts to non-technical stakeholders.
* Customer-service oriented mindset with a strong sense of ownership and accountability.
Desired Skills and Experience

IT Manager, Infrastructure Leader, IT Infrastructure Manager, Networking, System Administration, VMware, Virtualization, F5, Load Balancing, Load Balancers, vSphere, Windows Server, MS Windows, VDI, Virtual Desktop, Mentoring, On-call, On-call rotation, Escalations, On-call support, IT Leadership, people management, ITIL, SAN storage solutions

Equal Opportunity Notice

Highspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") are committed to the full inclusion of all qualified individuals and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable law. The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if an accommodation is needed to participate in the job application or interview process, please contact HR@vaco.com .

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.

Representation Notice

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. Additionally, you agree to be included in our talent pool for future hiring for similarly qualified positions. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. Lastly, you agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

For residents of Ontario, Canada only: to the extent the position for employment is not with Highspring or not otherwise noted as vacant above, candidate should be informed that this role is to replace a presently employed person at Vaco by Highspring's client.

Privacy Notice

Vaco by Highspring respects your privacy and are committed to providing transparent notice of our policies.

• California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.


• Virginia residents may access our state specific policies here.


• Residents of all other states may access our policies here.


• Canadian residents may access our policies in English here and in French here.


• Residents of countries governed by GDPR and UK GDPR may access our policies here.

Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (https://www.highspring.com/ai-use-notices/). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

· the individual's skill sets, experience and training;

· licensure and certification requirements;

· office location and other geographic considerations; and

· other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses and/or participation in medical, dental, and vision benefits as well as the company's retirement plan (or similar retirement benefits).