What are the responsibilities and job description for the Manager, Infrastructure Operations position at ERP Suites?
ERP Suites is seeking an experienced Manager of Infrastructure Operations to lead and manage our infrastructure team. This role is responsible for ensuring the stability, scalability, and security of our infrastructure, including networks, servers, storage, and cloud solutions. The ideal candidate is a seasoned leader with a deep technical background, a commitment to operational excellence, and a strong focus on customer satisfaction.
The Manager of Infrastructure Operations leads the infrastructure team responsible for fulfilling customer operations requests and delivering customer projects, including onboardings and transformations. This role oversees daily operations, develops team capability, and drives operational excellence across all infrastructure services. The manager will partner closely with the Data Center Manager, Project Managers, and Service Delivery Managers to plan, prioritize, and deliver customer work successfully.
Location: · Our home office is based in Cincinnati, OH. However, we are open to hiring someone who is fully remote regardless of location.
Although the position is fully remote, occasional travel may be required based on job needs.
Travel: Occasional visits to ERP Suites facilities or customer sites
Key Responsibilities
- Ensure customer cases receive professional responses within eight business hours, are updated daily, and are resolved efficiently.
- Partner with Service Delivery Managers to provide customers with consistent communication and a unified service experience.
- Lead infrastructure work streams in customer onboardings, JD Edwards upgrades, and other customer-facing projects.
- Coordinate with Project Managers to schedule, plan, and execute project activities to ensure on-time and successful customer go-lives.
- Lead daily team standups to manage work and maintain alignment.
- Conduct weekly one-on-one meetings with team members to support performance, engagement, and development.
- Develop quarterly goals, complete performance evaluations, and create individualized development plans for team members.
- Collaborate with the Data Service Manager to plan and execute infrastructure and data center upgrades and modifications.
- Participate in complex infrastructure upgrades, migrations, and technology changes.
- Foster a culture of accountability, teamwork, and continuous improvement within the infrastructure operations team.
- Monitor and enforce service level agreements (SLAs) to meet performance expectations.
- Develop and implement disaster recovery and business continuity plans to ensure business resilience.
- Stay up to date with industry trends and emerging technologies to drive innovation and efficiency.
- Experience: 5 years in IT infrastructure management.
- 3–5 years of management experience in a multi-tenant managed services or consulting environment, including direct people leadership.
- Demonstrated success mentoring and developing team members personally and professionally.
- Hands-on experience leading or working in enterprise or data center networking, including customer connectivity, tenant isolation, and spine-leaf architectures.
- Broad knowledge of related data center technologies such as storage, data protection, compute, and network systems.
- Strong interpersonal and communication skills with the ability to collaborate effectively across departments.
- Experienced in guiding teams through complex problem-solving while balancing technical delivery with team development.
- Thrives in a collaborative, team-focused environment.
- Certifications (Preferred): ITIL, Cisco, Microsoft, AWS, or other relevant industry certifications.
Preferred Qualifications
• Practical knowledge of Cisco ACI or similar spine-leaf data center networking.
• Experience leading or managing compute environments based on VMware hypervisor technology.
Working Conditions
• May occasionally be required to work evening shifts if a customer experiences a critical system-down situation.
• Must be available to support occasional customer escalations or oversee work performed outside normal business hours when needed.
• ERP Suites offers a flexible working environment focused on completing the job while supporting employee well-being and work-life balance.
Company:
At ERP Suites, our focus is on helping our customers realize IT’s potential. Our comprehensive ERP solutions enable them to streamline and scale their IT products and processes. And this leads directly to improved efficiency and increased margins. We are a proud Oracle Gold Partner and champion of proactive JD Edwards management and custom product enhancements.
ERP Suites provides technical consulting, cloud services, managed services, and digital transformation solutions for some of America’s top companies. We build secure connections, improve performance, automate workloads and give them mobility. In other words, we help them stay on top.
We deliver multi-functional value through cloud services, digital transformation, ERP consulting services, ERP managed services, and software development.
Core Values:
- Make Customers Successful
- Be An Advisor
- Be a Teacher
- Be a Coach
- Have Fun
- Do the Right Things for the ERP Suites Family
- Adapt Quickly to Changing Roles and Environments
- With questions.
- With problems that need to be solved.
- With business needs, both immediate and long term.
- Because technology and its impact on business isn’t getting any simpler.
- That’s why we exist.
- To answer the tough questions.
- To find a solution to every problem—no matter the size or scope.
- And to help companies not just identify IT’s potential, but realize IT.
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