What are the responsibilities and job description for the Service Mapping Consultant position at V Group Inc.?
For more details, please connect with Kajal Verma at kajalv@vgroupinc.com or call at 609-564-2786.
Client: NYC Department of Social Services
Job Title: Service Mapping Consultant (2 Positions)
Duration: Long Term Contract (Up to 36 Months Possible 2-Year Extension)
Location: Brooklyn, New York (Onsite at DSS Data Center – 505 Clermont Ave, Brooklyn, NY)
Position Type: Contract
Hours Per Week: 35
Interview Type: Both Web Cam and In Person Interview
Onsite/Remote/Hybrid: Onsite
Ceipal ID: NYC_SM325_KV
Job Code: 20260325
Requirement ID: BID-DSS-ITS-C-20260325-15
Project: Data Center Co-location and Migration Project
Project Overview:
NYC DSS is modernizing its IT infrastructure through a major data center migration and consolidation effort, requiring accurate service mapping for business-critical applications.
Job Description / Responsibilities:
The Service Mapping Consultant will be responsible for mapping business services to underlying infrastructure and ensuring visibility of dependencies.
Key Responsibilities:
- Develop, maintain, and optimize Service Mapping in ServiceNow, including creating and updating service maps and reusable patterns to reflect current infrastructure and application dependencies
- Design and configure custom patterns, probes, and sensors to enhance infrastructure discovery accuracy and coverage.
- Leverage ServiceNow Discovery to continuously and automatically identify IT components, relationships, and business services across hybrid environments.
- Maintain CMDB alignment with the CSDM framework, ensuring all mapped services adhere to standard service taxonomy and lifecycle definitions.
- Validate and improve CMDB data integrity, ensuring accuracy, completeness, and up-to-date relationships between technical and business services.
- Collaborate with application owners, infrastructure teams, and business stakeholders to define service boundaries and enforce CMDB governance standards.
- Integrate service mapping outputs into incident, change, and problem management workflows to improve root cause analysis and reduce mean time to resolution (MTTR).
- Proactively troubleshoot, resolve, and document service mapping and CMDB-related issues, including performance, data gaps, and misalignments.
Required Skills:
- Knowledge of ServiceNow Service Mapping, including pattern development, probes, and sensors
- Understanding of the Common Service Data Model (CSDM) framework and service taxonomy
- Ability to define service boundaries and map application-to-infrastructure dependencies
- Familiarity with hybrid environment discovery (on-prem and cloud)
- Basic experience integrating service maps into incident, change, and problem workflows
- CMDB data integrity practices: completeness checks, relationship accuracy, governance standards
- Troubleshooting skills for service mapping failures, data gaps, and CI misalignments
- 1–2 years of experience in ServiceNow Service Mapping or CMDB configuration
- Exposure to CSDM or similar service taxonomy frameworks preferred
- Experience collaborating with application owners or infrastructure teams to define service relationships
- Demonstrated ability to document technical processes and mapping configurations
Nice to Have:
- Experience in large-scale migration projects
- Exposure to cloud and hybrid environments
- Government/public sector experience
V Group Inc. is a NJ-based IT Services and Products Company with its business strategically categorized in various Business Units including Public Sector, Enterprise Solutions, Professional Services, Ecommerce, Projects, and Products. Within Public Sector business unit, we cater IT Professional Services to Federal, State and Local. We have multiple awards/ contracts with 30 states, including but not limited to NY, CA, FL, GA, MD, MI, NC, OH, OR, CO, CT, TN, PA, TX, VA, NM, VT, and WA.
If you are considering applying for a position with V Group, or in partnering with us on a position, please feel free to contact me for any questions you may have regarding our services and the advantages we can offer you as a consultant.
Please share my contact information with others working in Information Technology.
Website: https://www.vgroupinc.com/publicsector
LinkedIn: https://www.linkedin.com/company/v-group/
Facebook: https://www.facebook.com/VGroupIT
Twitter: https://www.twitter.com/vgroupinc