What are the responsibilities and job description for the Service Mapping Consultant position at Ket Software?
About the Role
Our Client is looking for a Service Mapping Consultant to Develop, maintain, and optimize Service Mapping in ServiceNow, including creating and updating service maps and reusable patterns to reflect current infrastructure and application dependencies.
Responsibilities
- Leverage ServiceNow Discovery to continuously and automatically identify IT components, relationships, and business services across hybrid environments.
- Design and configure custom patterns, probes, and sensors to enhance infrastructure discovery accuracy and coverage.
- Maintain CMDB alignment with the CSDM framework, ensuring all mapped services adhere to standard service taxonomy and lifecycle definitions.
- Validate and improve CMDB data integrity, ensuring accuracy, completeness, and up-to-date relationships between technical and business services.
- Collaborate with application owners, infrastructure teams, and business stakeholders to define service boundaries and enforce CMDB governance standards.
- Integrate service mapping outputs into incident, change, and problem management workflows to improve root cause analysis and reduce mean time to resolution (MTTR).
- Proactively troubleshoot, resolve, and document service mapping and CMDB-related issues, including performance, data gaps, and misalignments.