Vendor Relations Clerk

Job Summary

The Vendor Relations Clerk I supports the daily operations of the vendor repair and equipment request process. Reporting to the Vendor Relations Supervisor/Manager, this role is responsible for coordinating vendor services, tracking work orders, maintaining accurate records, and ensuring timely communication between customers, vendors, and internal partners.

This position is ideal for entry-level candidates seeking experience in vendor coordination, customer service, and operational support within a hybrid office environment.

Essential Duties & Responsibilities

• Receive customer requests and coordinate vendors for repair services or equipment needs
• Log and track all incoming issues in designated systems and ensure timely follow-up with vendors and clients
• Provide continuous, accurate status updates to customers and internal systems
• Address day-to-day vendor issues and collaborate with internal partners to resolve them efficiently
• Review vendor quotes and submitted information to determine next steps, including coordinating repairs, ordering parts, and managing service requests
• Verify accuracy of work orders to ensure efficient processing, correct reporting, and proper billing
• Monitor team inboxes and systems for new or escalated requests and assist with coverage as needed
• Manage assigned territory orders to meet individual and team performance metrics
• Support other team areas as needed to maintain service levels
• Review existing processes and procedures, identify improvement opportunities, and provide recommendations
• Interact with internal departments, vendors, and third-party partners to resolve operational issues
• Assist with the development and implementation of vendor process improvements
• Support onboarding activities for new vendors as needed

Supervisory Responsibilities

• This position does not have supervisory responsibilities.

QualificationsEducation & Experience

• High School Diploma or GED (accredited) required
• No prior experience required – entry-level candidates encouraged to apply

Certificates, Licenses & Registrations

• None required

Knowledge, Skills & Abilities

• Strong attention to detail and organizational skills
• Ability to communicate clearly and professionally with vendors and customers
• Basic computer proficiency and comfort working in multiple systems
• Ability to manage multiple requests and prioritize tasks effectively
• Customer service mindset with a focus on accuracy and timeliness

Work Environment

• Hybrid office setting
• Frequent use of computer systems and keyboarding throughout the workday
• Occasional handling of objects under 30 pounds
• Rare exposure to physical occupational risks or environmental conditions

Schedule

• Hybrid work schedule (onsite and remote)
• Standard business hours

Job Type: Contract

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Work Location: In person

Salary : $18 - $20