Sr Customer Support Representative

Location: Irvine, CA 92618
Pay: $27-28/hour (overtime required at times)
Industry: Manufacturer of electronic parts/connectors (aviation-focused, Japanese-based organization)

This Customer Support Representative role is a key point of contact between customers and internal teams, supporting order processing, delivery coordination, and ongoing customer needs. This is an excellent opportunity for someone looking to build a long-term career in customer support and order management within a stable, manufacturing-driven environment.

• Process and manage customer orders from entry through fulfillment
• Handle order changes, pricing questions, delivery timelines, and availability inquiries
• Follow up on orders to ensure accurate and timely delivery
• Communicate customer requirements clearly to internal teams including supply chain and operations
• Maintain accurate documentation related to orders, returns, and customer interactions
• Provide professional support via phone, email, and written correspondence
• Assist with general administrative tasks related to customer accounts and orders
  
  

• 5 years of customer support or order processing experience
• Strong organizational skills with high attention to detail
• Clear, professional communication skills (written and verbal)
• Comfortable managing multiple tasks and priorities in a fast-paced environment
• Proficiency with Microsoft Office (Outlook, Excel, Word); ERP experience such as SAP is a plus
• Interest in building a long-term career rather than a short-term role
  
  

• Bilingual in Spanish and/or Japanese
• Prior experience in manufacturing, supply chain, or electronics environments
  

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.