What are the responsibilities and job description for the Customer Support Representative position at BIORAY®?
The Opportunity
The Customer Support Health Coach exists to help people find their unique path to healing while representing the best of BIORAY’s human-centered approach to customer care. This seat owns the direct relationship with customers and practitioners seeking clarity, confidence, and guidance in their wellness journey.
This role produces trust. It delivers individualized support, clear education, grounded guidance and seamless order assistance rooted in BIORAY’s products, philosophy, and standards. As BIORAY grows, the quality of these conversations directly shapes customer outcomes, loyalty, and brand integrity.
The work matters because healing is personal. Consistency, humility, and accuracy are essential. Success in this seat comes from knowing what you know, knowing what you don’t know, and always prioritizing the customer’s well-being over ego.
The Customer Support Health Coach is:
- Human-Centered Guide | You meet people where they are and help them move forward with clarity and care.
- Trusted Educator | You explain products, protocols, and wellness concepts accurately and responsibly.
- Accountable Steward | You document, escalate, communicate and receive orders with precision to protect customers and the brand.
The Company
For over 35 years, Bioray has been at the forefront of natural wellness, blending the wisdom of traditional Chinese herbal medicine with modern innovation. Our mission is to empower individuals and families to take charge of their health organically, offering cutting-edge detox formulas, pet and dental health solutions, and more. With an unwavering commitment to research and development, Bioray continuously pioneers high-quality, nature-backed supplements that improve lives. Our dynamic, people-first culture fosters collaboration, authenticity, and professional growth, making Bioray a place where passionate individuals can thrive and make a real impact. Our commitment to authenticity, innovation, and well-being is woven into everything we do—from the way we formulate our products to how we support and develop our people.
Join us at Bioray to become a part of an organization that values innovation, growth, and meaningful contributions to both people and community!
Our Core Values
Ownership Mentality
Diligent & Unstoppable
Brighten the Room
Learns & Improves
Collaborative Team Player
What the Role Entails
This seat owns day-to-day customer and practitioner interactions related to health guidance and BIORAY product use. The work centers on education, personalized plan support, accurate documentation, and responsible escalation. The role requires clear communication, consistency, and adherence to BIORAY standards while operating with humility and care.
Core Responsibilities
- Customer and Practitioner Support
- Personalized Plan Development
- Education and Resources
- Order Entry and Assistance
- Documentation
- Communication
- Adverse Reporting
- Customer Outreach
Role Requirements
- Ability to work in an in-office environment
- Ability to sit and work at a computer for extended periods
- Proficiency using phone, email, and digital messaging platforms
- Comfort documenting interactions in CRM or ticketing systems
- Foundational knowledge of BIORAY products and internal training materials (or ability to complete required training)
Why You’ll Love It Here
- Your work directly helps people navigate their healing journey
- You represent BIORAY’s most human and values-driven function
- You operate with clear standards, boundaries, and support
- You grow into deeper mastery while helping others succeed
- You are part of a team that prioritizes integrity over ego
Call to Action
If you’re grounded, curious, and committed to helping people with care and clarity, we’d love to hear from you.