Senior Operations Manager

Job Title: Senior Operations Manager

Pay Rate: Up to $130k

Location: Chandler, AZ

Employment Type: Full-Time | Direct Hire | On-Site

Role Overview

A leading provider of specialized services supporting large‑scale manufacturing environments is seeking a Senior Operations Manager to lead and optimize a critical MRO and spare‑parts program at a major client site. This role plays a key part in overseeing complex operational workflows, elevating service performance, and ensuring program objectives are consistently achieved. The individual in this position will provide strong strategic and on‑site leadership, strengthen team engagement, and drive continuous improvement while upholding the organization's high standards for safety, quality, and operational excellence.

Key Responsibilities

• Provide strategic oversight for all site operations, including warehousing, logistics, inventory control, and production support for technical components.
• Lead and develop a high-performing operations team, including managers and supervisors, fostering a culture of accountability and growth.
• Drive operational strategy to align with client objectives, ensuring service level agreements and KPIs are consistently met or exceeded.
• Oversee inventory governance, implementing advanced controls and analytics to maintain accuracy and minimize obsolescence.
• Act as the senior liaison with client leadership, presenting performance metrics, resolving escalations, and shaping long-term operational plans.
• Collaborate with procurement, supply chain, and corporate leadership to ensure seamless material flow and cost optimization.
• Champion continuous improvement initiatives using Lean, Six Sigma, and other methodologies to streamline processes and reduce waste.
• Ensure compliance with safety, quality, and regulatory standards across all site activities.
• Manage site-level financial performance, including budgeting, labor planning, and capital expenditure.
• Identify and implement technology-driven solutions to enhance operational visibility and efficiency.

Required Skills & Experience

• Bachelor's degree in Supply Chain, Business, Engineering, or related field; advanced degree preferred.
• 8 years of progressive experience in operations leadership, ideally within logistics or technical product environments.
• Proven success in managing large teams and complex workflows at a senior level.
• Expertise in inventory management, ERP/WMS systems, and operational analytics.
• Strong client engagement and executive communication skills, with the ability to influence strategic decisions.
• Demonstrated ability to lead change and implement continuous improvement programs.
• Proficiency in Microsoft Office and advanced reporting tools; experience with ERP platforms such as SAP is highly desirable.

Working Conditions

• On-site leadership role with significant client interaction and operational oversight.
• Occasional travel to other sites or regional hubs.
• Flexibility to support critical operations outside standard business hours when required.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.