Information Technology Specialist - Field Services Support

Position Title: Information Technology Specialist Field Services Support

Location: Cedar Rapids, IA

Engagement Type: Contract (ongoing, annual renewal)

Work Mode: Onsite with regional travel (CRSA region, State of Iowa)

Duration: Initial term 05/04/2026 06/30/2026, with yearly renewals on 7/1

Interview Type: Web Cam or In Person

Role Overview

This role provides on-site technical support for regional sites within the State of Iowa, ensuring IT systems, local network infrastructure, and business applications operate reliably. The position combines hands-on troubleshooting with coordination between local business units and central IT service delivery teams, and requires a clean driving record and regular regional travel with use of a state fleet vehicle.

Key Responsibilities

• Provide day-to-day technical support for site-specific IT systems and processes across the CRSA region.
• Travel to regional locations (no overnight travel) to deliver on-site assistance and meet local operational requirements.
• Act as primary liaison between business units, local resources, and central IT teams to align technology with business needs.
• Manage and maintain local computer hardware, peripherals, and specialized site equipment, including patching firmware and security software.
• Develop or modify automation and scripting to improve site efficiency; maintain inventory within the ITSM system (e.g., Service Desk Plus, SCCM, Zoho Endpoint Central, Powershell).
• Manage and support desktop productivity suites and site-specific applications, including installation, maintenance, and documentation.
• Install and configure physical networking equipment and media in line with DOM-DoIT standards (e.g., Cisco, Meraki), and monitor ICN and external circuits.
• Track support activities within the ITSM system, produce technical documentation and weekly status reports, and participate in on-call rotations and team meetings as needed.
  
  

Required Skills & Experience

• At least 2 years' experience traveling to multiple sites to provide on-site IT support; ability to enter into a car use agreement and operate a state fleet vehicle.
• Minimum 2 years' experience participating in on-call rotations supporting critical business functions.
• Minimum 5 years' technical literacy with ITSM systems, scripting for automation, and network hardware configuration.
• At least 2 years' experience in endpoint management, including patching and maintaining computer hardware, firmware, and peripherals (printers, scanners, etc.).
• At least 2 years' experience in network administration, including installing and configuring physical networking equipment and monitoring WAN or external circuits. MS Teams phone experience is a plus.
• At least 2 years' experience in systems diagnostics, troubleshooting day-to-day issues for IT systems and integrated components.
• At least 2 years' experience using ITSM tools for inventory, ticketing, and knowledge base documentation.
  
  

Preferred Skills

• Experience with Service Desk Plus, SCCM, Zoho Endpoint Central, and Powershell.
• Experience with Cisco and Meraki network equipment and ICN circuits.
  
  

Additional Details

This is an ongoing contract role that renews annually on July 1, with interviews scheduled for April 14th and 15th for this cycle. Candidates must be local; relocation is not provided, and a clean driving record over the past 7 years is required for use of the state fleet vehicle.

Interested professionals may share their updated resume for consideration.