What are the responsibilities and job description for the IT Support Specialist position at Ubertal Inc.?
Title: IT Support Specialist | Field Services | Corrections Technology
Location: On-site - Mount Pleasant, Iowa, United States
Duration: Contract | Full-Time
Job Description: Experienced IT Support Specialist / Field Services Technician required for a complex, high-security correctional environment supporting 1,500 users across hardware, software, network, and security systems infrastructure.
Roles & Responsibilities
Location: On-site - Mount Pleasant, Iowa, United States
Duration: Contract | Full-Time
Job Description: Experienced IT Support Specialist / Field Services Technician required for a complex, high-security correctional environment supporting 1,500 users across hardware, software, network, and security systems infrastructure.
Roles & Responsibilities
- Install, image, configure, and maintain PCs, servers, switches, VoIP systems, wireless infrastructure, kiosks, security cameras, and recording systems across secured correctional facilities
- Troubleshoot and resolve hardware and software issues involving PCs, switches, wireless equipment, PDAs, and safety/security devices
- Perform hands-on cabling, fiber optic work, wireless deployment, switch maintenance, and fiber management
- Support and maintain door control systems, security cameras, surveillance recording systems, and safety equipment technologies
- Serve as primary on-site IT helpdesk contact for 280 staff and 1,200 incarcerated individuals; manage work orders from creation through root-cause resolution
- Configure new user accounts and enforce access controls aligned to security requirements and work location classifications
- Partner with senior IT and facility leadership to plan, test, and implement technology projects including server upgrades, application rollouts, and hardware configurations
- PC imaging, configuration, and maintenance / desktop support / end-user computing
- Server administration / switch configuration / network operations
- VoIP / phone systems / IP telephony
- Wireless networking / wireless deployment / Wi-Fi infrastructure
- Security cameras / CCTV / surveillance recording systems
- Door control systems / physical security technology / safety equipment
- Fiber optic cabling / structured cabling / fiber management
- Kiosk support / OffNet systems / II TV systems
- Help desk / ITSM / work order management / root-cause analysis
- User account provisioning / access control / Active Directory
- Hardware replacement / asset management / inventory tracking
- PDAs / mobile device support
- Bachelor's degree (four-year college or university)
- 5 years hands-on field services IT support experience
- 5 years experience with PC/server imaging, network hardware, VoIP, wireless, and physical security systems
- 5 years fiber optic, cabling, and switch maintenance experience
- Must reside within daily commuting distance of Mount Pleasant, Iowa
- Must complete 4-week CERT training (provided)
- Must pass background check, fingerprinting, and correctional facility clearance requirements