Customer Account Representative

Job Description:

The Customer Account Representative serves as a key liaison between CSL Behring and its customers, supporting high-volume order processing and customer service operations for the U.S. business. This role is responsible for managing the order-to-cash process, including order entry, issue resolution, and coordination with cross-functional teams.

Key responsibilities include:

Processing customer orders via SAP (phone, email, and EDI) with same-day accuracy

Responding to customer inquiries and resolving issues in a timely and professional manner

Supporting order-to-cash activities, including pricing, inventory coordination, and shipment logistics

Collaborating with internal teams (contracts, credit, logistics) to resolve discrepancies and ensure accurate order fulfillment

Maintaining customer account records and compliance documentation (e.g., licensure)

Managing multiple priorities in a fast-paced, high-volume environment

Minimum Required Qualifications:

High School diploma or equivalent

2–5 years of customer service experience, preferably in a high-volume or phone-based environment

Strong verbal communication skills and ability to handle customer interactions professionally

Ability to work independently, problem-solve, and adapt in situations without strict SOPs

Basic to intermediate proficiency with Microsoft Office (including Excel)

Ability to manage multiple priorities under time constraints

Preferred / Nice to Have Qualifications:

Experience with SAP or other ERP systems (trainable)

Experience in order entry, order management, or order-to-cash processes

Prior experience in pharmaceutical, healthcare, or regulated environments

Experience in call center, hospitality, retail, or other customer-facing roles

Strong analytical and organizational skills

Reason for Request:

Backfill coverage for an employee on maternity leave. The role is extended to 8 months to allow for training, coverage continuity, and business risk mitigation.