What are the responsibilities and job description for the Customer Account Representative position at IntePros?
Our global biopharmaceutical client is seeking a Customer Account Representative to support high-volume customer service and order management operations across the U.S. business. This individual will serve as a key point of contact for customers while managing order processing, issue resolution, and cross-functional coordination to ensure a seamless order-to-cash experience.
Responsibilities
Responsibilities
- Process customer orders accurately through SAP via phone, email, and EDI platforms with a strong focus on same-day turnaround
- Respond to customer inquiries and resolve order-related issues in a timely, professional manner
- Support order-to-cash activities including pricing validation, inventory coordination, and shipment tracking
- Partner with internal teams including contracts, credit, and logistics to resolve discrepancies and ensure accurate order fulfillment
- Maintain customer account records and required compliance documentation, including licensure information
- Manage competing priorities effectively in a fast-paced, high-volume environment
- Deliver a high level of customer service while maintaining accuracy and attention to detail
- High School diploma or equivalent
- 2–5 years of customer service experience, ideally within a high-volume, customer-facing environment
- Strong verbal communication and interpersonal skills
- Ability to work independently, think critically, and problem-solve in evolving situations
- Proficiency with Microsoft Office applications, including Excel
- Strong organizational skills with the ability to manage multiple priorities under tight deadlines
- Experience working with SAP or other ERP systems
- Prior experience supporting order entry, order management, or order-to-cash processes
- Experience within pharmaceutical, healthcare, or other regulated industries
- Background in call center, hospitality, retail, or other customer-focused environments
- Strong analytical mindset and attention to detail
Salary : $23 - $26