Junior Customer Support Technician

Job Title: Junior Customer Support Technician

Location: Jacksonville, FL

Duration: ~26 months (May 2026 June 2028)

Employment Type: Contract (Staff Augmentation)

We are hiring for the role of Junior Customer Support Technician. Below are the key details:

Role Overview

This role involves providing end-user computer and technical support, including hardware/software installation, configuration, troubleshooting, and AV/video conference support. The position requires on-site presence with travel between locations (25% 40%) and no remote work option.

Key Responsibilities

• Configure and deploy IT resources including desktops, laptops, printers, and mobile devices
• Troubleshoot and perform minor repairs to hardware, software, and peripheral equipment
• Monitor and resolve service tickets; document solutions and work performed
• Install, configure, and troubleshoot audio-visual and video conferencing equipment
• Perform basic network and telephony support
• Assist with annual inventory scanning and equipment surplus
• Travel to remote sites to resolve IT issues and deploy resources
• Ability to lift up to 50 lbs; ability to climb ladders and work in various physical conditions
  
  

Required Skills & Experience

• Minimum 1 year of experience in installation, maintenance, and technical support of workstation hardware
• Experience with Microsoft Office 365 and Windows 10 or above
• Strong customer service, communication, and problem-solving skills
• Ability to work flexible hours between 7:00 AM 6:00 PM, Monday Friday (rotation or on-call)
  
  

Education

• High School diploma or equivalent with 1 year of relevant experience; OR
• CompTIA A / Net certification (substitutes for 6 months of experience); OR
• Associate degree with at least 25% IT coursework from an accredited institution
  
  

Preferred Skills

• CompTIA A and/or Net certification
• AV/videoconference setup and support experience