What are the responsibilities and job description for the Bilingual Patient Access Rep position at Trinity Employment Specialists?
Bilingual Patient Access Representative
Pay: $16-$18/HR, DOE | Tulsa, OK | TEMPORARY ASSIGNMENT STARTS ASAP AND LASTS 4 WEEKS
Summary: Responsible for handling front office reception and scheduling duties, including greeting guests, registering new and established patients, answering phones, scheduling patient appointments, creating patient accounts and charts, and collecting patient payments.
Qualifications:
- High School Diploma or Equivalent
- Phone etiquette and skills
- Strong Customer Service and Data Entry Skills Required
- Microsoft Office experience
- Ability to read, translate, and speak Spanish fluently***
Duties:
- Answer multi-line phone system
- Great patients and perform check-in/check-out functions
- Verify insurances and collect copays
- Utilize office equipment and help wherever needed
#HP
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* Assist patients in obtaining services, understanding policies and making health care decisions.
* Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
* Interview patients or their representatives to identify problems relating to care.
* Refer patients to appropriate health care services or resources.
* Maintain knowledge of community services and resources available to patients.
* Explain policies, procedures, or services to patients using medical or administrative knowledge.
* Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
* Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field.
* Develop and distribute newsletters, brochures, or other printed materials to share information with patients or medical staff.
* Provide consultation or training to volunteers or staff on topics, such as guest relations, patients' rights, or medical issues.
* Analyze patients' abilities to pay to determine charges on a sliding scale.
* Identify and share research, recommendations, or other information regarding legal liabilities, risk management, or quality of care.
* Collect and report data on topics, such as patient encounters or inter-institutional problems, making recommendations for change when appropriate.
* Teach patients to use home health care equipment.