What are the responsibilities and job description for the Floor Supervisor Table Games position at Treasure Island Hotel Casino?
Specific Job Functions:
- Observe all games, players and dealers to ensure accuracy of game and game protection
- Supervise the delivery and measurement of guest service consistent with the company’s core service standards and brand attributes
- Verify all bankrolls from previous shifts to ensure accuracy
- Monitor games and maintain appropriate game pace
- Provide the utmost in customer service by answering questions, resolving disputes and filling requests
- Assist in training and evaluating subordinate employees in a fair and equitable manner
- Accurately track player actions by noting buy-ins, length of play, win/loss and average bet
- Operate all games in accordance with all gaming laws, Title 31 and company policies
- Verify the accuracy of all documents signed and ensure all procedures are accurately followed
- Communicate all pertinent information to management in a timely and responsible manner
- Maintain proper bankroll levels to accommodate existing or anticipated play
- Notify management immediately of any unusual gaming activity
- Monitor guest flow and notify management when adjustments to open table games are needed
- Create a work environment which promotes teamwork, recognition, mutual respect and employee satisfaction
- Perform all duties as deemed necessary for the success of the department
Responsibilities/Qualifications
- At least one year supervisory experience or two years experience dealing multiple games required
- Knowledge and ability to deal assigned game necessary
- Ability to input and extract player information into the casino computer systems a must
- Must have or be able to obtain a Gaming Registration
- Professional appearance and demeanor a must
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
Benefits:
Vacation & Paid Time Off, Health Insurance, Free Lunch or SnacksSalary : $44,244 - $66,206