What are the responsibilities and job description for the Assistant Manager Front Office position at Treasure Island Hotel & Casino?
Specific Job Functions
- Ensures the daily operations of the check in/out process runs efficiently.
- Ensures the front line staff is providing AAA four-diamond service.
- Manages up to 30 front desk line-level employees in a given shift.
- Assists front line employees with questions or problems as they arise.
- Assists in rectifying guest complaints and issues as they arise.
- Runs manager reports such as downtime reports and credit card authorizations.
- Mentors, coaches, and guides employees on working successfully in a team atmosphere.
- Perform all duties deemed necessary for the success of the department.
- Previous front desk experience required.
- 2 years of front desk management experience preferred.
- Extensive knowledge of the Lodging Management System (LMS ) system preferred.
- Good verbal communication with guests and staff required.
- Provide excellent customer service skills.
- Be able to solve problems and guest complaints as they arise.
- Ability to multi-task and work in a fast-paced environment necessary.
- Professional appearance and demeanor required.