What are the responsibilities and job description for the Cage Shift Supervisor position at Treasure Island Hotel & Casino?
Specific Job Functions
- Maintain a professional and pleasant attitude and appearance with co-workers and guests.
- Ensure thorough working knowledge of all Cage areas and compliance with all Title 31 regulations.
- Perform all cashier functions as necessary.
- Enforce and strictly adhere to all gaming regulations.
- Train and develop the Cage staff using programs which will effectively meet employee development guidelines.
- Ensure a thorough knowledge of departmental paperwork flow as it pertains to credits and debits.
- Verify various types of pay-outs including drawing and tournament winners.
- Generate end of shift reports for Title 31 purposes.
- Turn in reports and paperwork to the Accounting department in a timely manner.
- Perform disciplinary counseling as needed.
- Maintain attendance records of hourly employees.
- Generate and submit a weekly cashier schedule to Cage manager ensuring complete departmental coverage at all times.
- Approve vacations and requested time off for cashiers.
- Assist management with needs for high profile players.
- Attend mandatory meetings/classes given by the property and attend all mandatory Cage meetings.
- Maintain a working knowledge of all Cage equipment.
- Troubleshoot and resolve problems in all cage areas in a professional manner.
- Ensure a thorough understanding of fraud prevention and credit scams.
- Verify all transactions $5,000 and up.
- Provide department bank coverage as staffing levels and customer flow fluctuate.
- Perform guest transactions, including but not limited to: redeeming casino chips, redeeming slot machine tickets, redeeming Race & Sports tickets, even money exchanges, foreign currency exchanges, cash advances, check cashing, marker/front money issuance/redemption.
- Perform all duties as deemed necessary for the success of the department.
- One-year of Main Bank and Casino Cashier experience required.
- One-year Casino Credit experience (knowledge of Central Credit/Credit Reports) required.
- Prior Supervisory experience preferred.
- High School diploma is required. College degree in related field is preferred.
- Must be able to acquire a Gaming License and Alcohol Awareness Card.
- Must possess the ability to operate basic office equipment and programs like Microsoft Word, Excel, Outlook.
- Thorough working knowledge of Title 31, State and Federal Gaming and employment regulations a must.
- Must be able to bend, climb, crouch, push/pull, stand and walk for extended periods of times, carry and lift up to 25 pounds.
- Must be able to work in casino environment with possible exposure to: dust, dirt, high noise level, and smoke.