What are the responsibilities and job description for the Manager Front Office position at Treasure Island Hotel & Casino?
Specific Job Functions
- Ensure the daily operations of the check in/out process runs efficiently.
- Ensure the front line staff is providing AAA four-diamond service.
- Manage up to 30 front desk line-level employees in a given shift.
- Assist front line employees with questions or problems as they arise.
- Assist in rectifying guest complaints and issues as they arise.
- Run manager reports such as downtime reports and credit card authorizations.
- Mentor, coach, and guide employees on working successfully in a team atmosphere.
- Evaluate/appraise line agents and supervisors.
- Interview applicants and recommend for new employment.
- Evaluate internal applicants for promotion.
- Review and resolve employee complaints.
- Issue discipline in accordance with departmental and company policy.
- Develop training schedules for new hires.
- Conduct training for the implementation of updated software.
- Perform all duties deemed necessary for the success of the department.
- 3 or more years of hotel operations supervisory experience in a major hotel resort preferred.
- Previous experience in developing, implementing and evaluating guest service standards preferred.
- Technical knowledge of property management systems preferred.
- Ability to develop solutions to maximize the effectiveness of the department preferred.
- Be able to work varied shifts including weekends and holidays required.
- Bilingual (Spanish) preferred.
- Knowledge of the Lodging Management System (LMS ) system preferred.
- High school diploma required, college education preferred.