What are the responsibilities and job description for the Implementation Trainer position at Tom McLeod Software Corporation?
Purpose of this Position: The Implementation Trainer interacts collaboratively with several departments within McLeod Software, and will work directly with customers through implementations and upgrades.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Conducting onsite and remote training sessions with new and existing customers
- Providing direction and guidance to customers during periods of implementation and upgrade
- Recommending workflows to customers to ensure successful delivery of software
- Maintaining up-to-date knowledge of product development initiatives and trends in the transportation industry
- Preparing training materials and handouts for customers
- Assisting customers at annual McLeod Software User’s Conference
Competencies:
- Experience in an instructional capacity (teaching or previous training experience) preferred
- Travel Required: Minimum of 50-60% overnight travel
- Excellent oral and written communication skills
- Ability to communicate complex concepts to a broad range of customer end-users
- Ability to manage several projects and priorities simultaneously
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
Bachelor's degree (B. A.) from four-year college or university; or three to five years related experience and/or training; or equivalent combination of education and experience.
Why McLeod?
At McLeod Software, we believe that our employees are our greatest competitive advantage. Each employee contributes directly to McLeod Software’s growth and success. With over 650 full-time team members, we’re still growing while staying true to who we are. Our priorities stay where they belong: with our employees, our customers, and the continued growth of our business. When you join McLeod, you’re joining a company that’s built for the long haul—with a clear vision, strong leadership, and a commitment to investing in our people.