What are the responsibilities and job description for the Senior Billing Specialist position at Tom McLeod Software Corporation?
Purpose of the Position: The Senior Billing Specialist ensures accurate and timely billing by validating data, applying contractual terms, and resolving customer inquiries and adjustments. This role supports month-end close, reconciliations, and reporting while partnering with Billing and Accounting to maintain customer-level accuracy, support collections, and uphold the integrity of financial records.
Essential Duties and Responsibilities:
- Prepare and issue customer invoices
- Validate billing data and supporting documentation
- Apply billing terms and customer requirements
- Manage billing adjustments and corrections
- Resolve billing inquiries and disputes
- Maintain customer billing setup and contractual billing information
- Support and assist internal departments as it relates to customer collection and billing efforts
- Perform reconciliations and billing quality assurance
- Execute month-end billing close activities
- Produce billing reports and metrics
- Support the Billing Manager and Accounting Department in ensuring customer level accuracy
- Perform customer payment application, as deemed necessary
- Other accounting projects, as deemed necessary
Competencies:
- Ability to learn internal software and systems
- Strong knowledge of billing processes
- High attention to detail and accuracy in documentation
- Strong analytical skills
- Clear and professional communication with customers and internal teams
- Proficiency with billing systems and Microsoft Excel
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
- Minimum of 3 years of experience with operational billing management and support, required
- Experience in a corporate accounting or finance environment, preferred
- Strong knowledge of billing processes, management, and systems
- Bachelor’s degree, preferred
- Intermediate knowledge of Microsoft Office Suite
- Experience with billing processing software, required
- Experience with NetSuite, preferred
Why McLeod?
At McLeod Software, we believe that our employees are our greatest competitive advantage. Each employee contributes directly to McLeod Software’s growth and success. With over 650 full-time team members, we’re still growing while staying true to who we are. Our priorities stay where they belong: with our employees, our customers, and the continued growth of our business. When you join McLeod, you’re joining a company that’s built for the long haul—with a clear vision, strong leadership, and a commitment to investing in our people.