What are the responsibilities and job description for the Enterprise IT Provisioning Specialist 4960 position at Tier4 Group?
Enterprise IT Provisioning / Onboarding Specialist
Direct Hire | Permanent
Salary: $55k–$60k
Location: Onsite 4 days/week (Monday - Thursday Onsite, WFH Fridays)– Atlanta, GA 30339
Environment: Fast‑paced enterprise supporting 6,000 endpoints (PC Cloud PC)
Role Overview
This is a dedicated onboarding and identity provisioning role, not general IT support.
The Enterprise IT Provisioning / Onboarding Specialist owns Day‑1 readiness for new hires and contractors at scale. This role is responsible for ensuring every user arrives fully provisioned, properly licensed, securely configured, and productive on their first day across identity, access, and devices.
You will manage joiner and leaver workflows end‑to‑end, partner closely with HR and downstream IT teams, and act as the escalation point for onboarding and identity workflow failures. Success in this role is measured by accuracy, speed, automation, and Day‑1 success, not ticket volume.
Candidates with experience in identity provisioning, joiner/leaver workflows, Intune/Autopilot onboarding, or Windows 365 Cloud PC provisioning will be especially successful in this role.
What You’ll Be Doing
- Own high‑volume onboarding provisioning for permanent and contract employees
- Execute identity setup and access provisioning using Entra ID (users, groups, roles, licenses)
- Prepare and deliver Day‑1 ready devices using Intune and Autopilot (PC Cloud PC)
- Ensure correct Microsoft 365 licensing, mailbox access, and application access before start date
- Troubleshoot and resolve onboarding blockers (identity, access, device, licensing issues)
- Serve as the escalation point for Day‑1 provisioning failures
- Partner with HR and IT teams to ensure accurate data, timing, and handoffs
- Own offboarding and deprovisioning, including access removal, license cleanup, and hardware recovery
- Contribute to automation, documentation, and repeatable onboarding workflows
Required Experience & Skills
- Hands‑on experience in enterprise onboarding / provisioning environments (500 users minimum)
- Strong experience with Microsoft Entra ID (Azure AD): User provisioning, Group‑based access, Conditional Access, RBAC / PIM
- Experience with Microsoft Intune & Autopilot for large‑scale device provisioning
- Microsoft 365 licensing and access management experience
- Experience supporting PC and Cloud PC onboarding workflows
- Familiarity with ITSM orchestration tools (TeamDynamix, ServiceNow, or similar)
- Strong incident and escalation management skills in fast‑paced environments
- Ability to communicate clearly and calmly during Day‑1 onboarding escalations
- Experience owning the full offboarding lifecycle (identity, licenses, devices)
- Associate’s or Bachelor’s degree
Salary : $55,000 - $60,000