General Manager

Position: General Manager

Leadership & Culture

• Serve as the on-property leader and decision-maker, responsible for culture, morale, and performance.
• Lead a lean, cross-functional management team with a hands-on leadership style.
• Foster a family-first, people-driven culture while maintaining high operational discipline.
• Set clear expectations, hold teams accountable, and lead by example.

Operational Management

• Oversee day-to-day operations across Front Desk, Housekeeping, Maintenance, and Breakfast Service.
• Ensure consistent execution of brand standards, SOPs, and service expectations.
• Personally monitor daily operations through property walks, morning stand-ups, and shift checks.
• Maintain cleanliness, safety, and functionality of all guest-facing and back-of-house areas.

Financial & Labor Management

• Own the P&L performance of the hotel with strong focus on labor efficiency and cost control.
• Develop and manage annual budgets, forecasts, and monthly financial reviews.
• Actively manage labor scheduling to align staffing with occupancy and demand.
• Control operating expenses, purchasing, and vendor relationships.
• Maximize profitability while protecting service standards.

Revenue & Market Performance

• Partner with corporate revenue and sales teams to optimize occupancy, ADR, and RevPAR.
• Execute local sales efforts including corporate accounts, negotiated rates, and community partnerships.
• Monitor comp set performance and market trends.
• Ensure rate integrity and proper inventory management.

Guest Experience & Brand Compliance

• Drive consistent, efficient, and friendly guest experiences aligned with select-service expectations.
• Personally oversee guest recovery and resolution of escalated service issues.
• Monitor guest feedback, reviews, and brand scores; implement corrective actions.
• Prepare for and successfully complete brand audits and quality assurance inspections.

Housekeeping & Asset Care

• Maintain strong housekeeping standards through effective scheduling, inspections, and training.
• Ensure preventive maintenance programs are executed consistently.
• Proactively identify capital needs and work with ownership on planning and execution.
• Protect and enhance the physical condition and value of the asset.

Talent & Team Development

• Recruit, train, and retain a reliable, service-oriented team in a high-turnover environment.
• Cross-train team members to support lean staffing models.
• Conduct regular performance reviews and coaching.
• Build future leaders and internal bench strength.

Compliance, Safety & Risk

• Ensure compliance with brand requirements, local/state regulations, and company policies.
• Maintain a safe, secure, and well-run property for guests and staff.
• Oversee safety protocols, incident reporting, and emergency preparedness.

Ownership & Corporate Reporting

• Act as the primary point of contact for ownership and corporate leadership.
• Provide timely reporting on operations, financials, staffing, and performance.
• Communicate challenges early and propose solutions.