What are the responsibilities and job description for the Hotel Banquet Captain position at Thind Management?
Hotel Banquet Captain
Introduction
Welcome to Thind Management, a family-owned management company where we strive to provide exceptional service and unforgettable experiences to our guests at our properties. With a passion for hospitality and a commitment to teach, we at Thind Management strive to share our knowledge with team members to reach new heights. We live and breathe Thind’s motto “We’ll Take It from Here”. Our team of experienced leaders are dedicated to delivering the highest standards of training, providing tools, and ensuring professional growth of our team members.
Job Summary
We are seeking a highly motivated and experienced Banquet Captain who is responsible for overseeing and coordinating all aspects of banquet events, ensuring exceptional service and customer satisfaction. This role requires strong leadership skills, excellent organizational abilities, and a keen eye for detail. The Banquet Captain collaborates closely with the banquet team, event planners, and other hotel staff to ensure seamless execution of events.
Core Job Responsibilities & Duties
- Event Coordination: Plan and coordinate all aspects of banquet events, including set-up, service, and breakdown, to ensure smooth operations and timely execution
- Team Management: Supervise and lead the banquet staff, including servers, bartenders, and other event personnel. Assign duties, provide guidance, and ensure proper training to maintain a high standard of service
- Guest Satisfaction: Ensure guest satisfaction by monitoring service quality, addressing any concerns or issues promptly, and making appropriate adjustments to enhance the guest experience
- Set-up and Logistics: Oversee the proper arrangement of tables, chairs, linens, and other event equipment according to the event specifications. Coordinate with the hotel’s operations and maintenance teams to ensure timely set-up and efficient use of resources
- Food and Beverage Service: Coordinate with the culinary team to ensure the timely and accurate delivery of food and beverage orders. Maintain a strong knowledge of menu items, wine selections, and other offerings to assist guests and address any inquiries
- Communication: Maintain clear and effective communication with event planners, hotel staff, and other departments to ensure proper coordination and seamless event execution. Relay event details, special requests, and any changes to relevant team members
- Compliance and Safety: Ensure adherence to all health, safety, and sanitation regulations during events. Monitor staff compliance with food handling procedures, alcohol service guidelines, and other relevant protocols
- Problem Solving: Proactively identify and resolve issues that may arise during events, such as last-minute changes, equipment malfunctions, or guest complaint. Make quick decisions and implement effective solutions to ensure the event’s success
- Administrative Tasks: Assist with administrative duties, including event invoicing, inventory management, and report generation. Maintain accurate records of event details, guest feedback, and any incidents that occur during events
- Training and Development: Conduct ongoing training sessions to enhance the skills and knowledge to banquet staff. Provide coaching and feedback to encourage professional growth and ensure a high-performing team
Qualification Standards & Company Requirements
- High school diploma or equivalent; bachelor’s degree in hospitality management or a related field is preferred
- Previous experience in banquet operations, preferably in a supervisory or leadership role
- Strong understanding of banquet service techniques, event set-up, and food and beverage operations
- Excellent organizational and time management skills, with the ability to prioritize multiple tasks in a fast-paced environment
- Exceptional leadership abilities, including the capability to motivate and guide a team
- Outstanding communication and interpersonal skills to interact effectively with guests, colleagues, and event planners
- Attention to detail and the ability to maintain composure under pressure
- Knowledge of health, safety, and sanitation regulations pertaining to banquet operations
- Proficiency in computer systems and software used for event planning and management
- Must have a flexible work schedule
*Please note that specific job requirements and responsibilities may vary depending on the company’s policies, size, and other factors*