What are the responsibilities and job description for the Resident Services Coordinator position at The Springs Living?
Description
Help us change the way people experience senior living.
At The Springs Living, our purpose is simple: to change the way people think, feel, and experience senior living. We believe senior living should be about connection, purpose, dignity, and genuinely meaningful relationships.
At The Springs at Greer Gardens, we’ve created a warm, thoughtfully designed community where residents and their families feel at home — and where our team members have the opportunity to build relationships, pursue their passions, and find deeper meaning in their work.
We are looking for a Resident Services Coordinator (RSC) who shares our commitment to doing it right and who understands that exceptional resident care starts with an exceptional team.
About the Role
The Springs at Greer Gardens is seeking a Full-Time Resident Services Coordinator to support our Assisted Living team.
The RSC serves as a key connection point between residents, families, caregivers, medication technicians, and leadership. This role requires someone who is organized, communicative, compassionate, and comfortable leading in a fast-paced senior living environment.
The RSC is responsible for:
- Serving as a primary contact for residents and families regarding resident care
- Coordinating and communicating changes in resident needs and care
- Monitoring alert charting and communication logs
- Ensuring Health Services team members are informed and equipped to provide appropriate care
- Overseeing care planning and partnering with residents and families
- Training, coaching, and supporting caregivers and medication technicians
- Collaborating closely with our RN and Health Services Administrator
- Helping maintain high standards of care, communication, and service across Assisted Living
- Other duties as assigned
A Realistic Look at the Role
We believe in being transparent about what it means to be a leader in senior living.
While our goal is always to maintain full floor coverage, managers occasionally step in when a caregiver or medication technician calls out. The RSC should be comfortable providing floor coverage when needed, including 8-hour shifts and occasional overnight coverage.
This is a hands-on leadership role for someone who is willing to roll up their sleeves, support their team, and step in alongside them when the community needs it.
What We're Looking For
Required:
- Previous experience as a Resident Care Coordinator, Resident Services Coordinator, or similar senior living leadership role
- Previous hands-on experience in health services as a caregiver or CNA
- Experience with medication administration is strongly preferred
- Excellent communication and interpersonal skills
- Strong organization and follow-through
- Ability to stay focused and make sound decisions in a fast-paced environment
- Strong computer skills
- Excellent attendance and flexibility to work as needed
- Ability to successfully complete a criminal background check and pre-employment drug screen
- At least 18 years of age
Most importantly, we're looking for someone who:
- Has a sincere appreciation for older adults
- Treats residents and families with warmth, dignity, and respect
- Understands and values the important work caregivers and medication technicians do every day
- Builds trust rather than simply giving direction
- Is willing to coach, support, and hold team members accountable
- Communicates openly and consistently
- Takes pride in doing things the right way — even when it's hard
Why The Springs Living?
You’ll be joining a team that believes senior living can — and should — be better. We value relationships, teamwork, innovation, and people who bring both heart and accountability to their work.
If you’re ready to lead with purpose, support a strong team, and make a meaningful difference in the lives of residents and their families, we’d love to meet you.
Job Type: Full-Time, Salary Exempt
Benefits:
- 401(k) with company matching
- Medical, dental, and vision insurance
- Flexible spending account
- Life insurance
- Employee assistance program
- Paid time off
- Professional development assistance
- Retirement plan
Additional Information:
To find out more about who we are please visit www.thespringsliving.com
The Springs Living, LLC is an Equal Opportunity Employer. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.