Creative Operations Program Manager

Creative Operations Program Manager

Full time W2 hourly contract position

Pay: $50/hr.

Location: Hybrid in San Francisco, CA.

The Sage Group’s client, a leading Fintech company, is searching for a Creative Operations Program Manager.

Role Overview

The Growth Marketing team manages a high-volume paid creative pipeline across Paid Social, Affiliates, Direct Mail, Mobile, and Native channels. Every asset must move through Legal & Compliance and bank partner review before launch. This role owns the day-to-day compliance and collateral workflow, from Jira ticket submission through revision cycles and final asset delivery. The ideal candidate is highly organized, execution-focused, and comfortable working across Jira, Figma, Slack, and cross-functional stakeholder groups.

Key Responsibilities

• Manage the COL Jira board, including opening parent stories and sub-tasks, monitoring approximately 100 active tickets, updating statuses, and keeping workflows aligned.
• Action feedback from Legal & Compliance and bank partners by making required edits to static creative assets in Figma, re-uploading files, and routing tickets for additional review.
• Close approved tickets and coordinate final asset handoff for channel delivery.
• Lead recurring meetings, including weekly compliance office hours and creative strategy triage sessions, while documenting outcomes and next steps.
• Attend collateral review meetings, agency live review calls, GTM team meetings, marketing and compliance syncs, and weekly 1:1s with the GTM Marketing Lead.
• Serve as the primary point of contact for agency and stakeholder coordination, ensuring revision feedback is clear, specific, and actionable.
• Review creative assets for disclosure accuracy, claim compliance, and brand standards prior to submission.
• Perform light Figma edits, QA approved files, maintain naming conventions and asset libraries, and support UGC production logistics in Asana.
• Own the Paid DR Creative Asana portfolio, maintain timelines, track projects from brief through delivery, and keep compliance documentation updated.

Required Qualifications

• 2 years of experience in creative operations, project management, or marketing compliance coordination
• Hands-on Jira experience managing high-volume ticket queues with sub-task workflows
• Experience in a regulated marketing environment such as fintech, financial services, healthcare, or a similar industry
• Working knowledge of Figma sufficient to make copy, text, and disclosure edits independently
• Strong written communication skills and the ability to provide clear revision direction
• Proven ability to manage multiple concurrent deadlines and workstreams with minimal supervision

Preferred Qualifications

• Experience with bank partner review workflows or collateral compliance processes
• Familiarity with paid media creative across static, video, direct mail, and UGC formats
• Experience working with external creative agencies and using review tools such as Frame.io
• Comfort with Asana for production project management