Restaurant Service Manager - Fine Dining

A distinguished luxury boutique inn and fine-dining destination in Westchester County, NY, is seeking an experienced Service Manager to lead front-of-house operations and deliver exceptional, personalized guest experiences. This role is ideal for a polished hospitality professional with a background in Michelin-level restaurants, luxury hotels, or other high-end dining environments.

The successful candidate will lead by example, develop a high-performing service team, maintain elevated hospitality standards, and ensure seamless coordination between front-of-house and culinary operations.

Important location requirement: Candidates must currently reside in Westchester County, NY. NYC-based candidates will not be considered due to commuting requirements.

Key Responsibilities

• Oversee daily front-of-house operations, ensuring polished, attentive, and consistent service.
• Lead, coach, train, and develop service staff while maintaining accountability and professional standards.
• Deliver personalized guest experiences and resolve concerns with discretion and professionalism.
• Conduct pre-shift meetings and ongoing training on service standards, menu knowledge, wine, and beverage offerings.
• Coordinate closely with culinary and management teams to ensure seamless service execution.
• Manage floor plans, reservations, table pacing, staffing, opening and closing procedures, and service flow.
• Support wine sales and beverage service while maintaining strong product knowledge.
• Monitor dining room presentation, ambiance, cleanliness, and attention to detail.
• Assist with staff evaluations, performance management, and conflict resolution.
• Maintain compliance with food safety, health regulations, and hospitality operating standards.

Qualifications

• Previous management experience in a full-service restaurant or luxury hospitality environment.
• Michelin-level dining, fine-dining, or luxury hotel experience strongly preferred.
• Proven ability to lead high-caliber front-of-house service teams and maintain exceptional hospitality standards.
• Strong knowledge of food, wine, beverage service, and elevated dining protocols.
• Experience with POS and reservation systems, including managing dining room flow and guest seating.
• Excellent leadership, communication, coaching, and guest-recovery skills.
• Ability to anticipate guest needs, resolve issues calmly, and maintain composure during busy service periods.
• Strong attention to detail, professional presentation, and a genuine commitment to personalized hospitality.
• Flexibility to work evenings, weekends, holidays, and other business-critical shifts.
• Must currently live in Westchester County, NY. NYC-based candidates are not eligible for consideration.

The Restaurant Zone is a leading hospitality recruitment agency specializing in connecting top-tier talent with restaurants, hotels, and hospitality groups across the United States. We partner with growing brands and established operators to deliver high-quality candidates for management, executive, and specialized roles. Our team combines industry expertise, a vast candidate network, and a results-driven approach to help businesses build strong, reliable teams. At The Restaurant Zone, we focus on speed, quality, and long-term fit—ensuring both clients and candidates succeed.