QSR Assistant Manager - Team Leadership & Operations

A growing quick-service chicken restaurant concept is seeking 1–2 hands-on Assistant Managers to support a new store opening in Milford, Massachusetts. This is an excellent opportunity for an experienced Shift Leader, Assistant Manager, or Assistant General Manager who is ready to take the next step in restaurant leadership.

The ideal candidate is energetic, dependable, and confident directing a team in a fast-paced, high-volume environment. You will help establish strong operating routines, develop employees, maintain accountability, and support a

successful new-store launch. The company is also expanding, creating opportunities for future advancement into General Manager roles.

Key Responsibilities

• Support daily restaurant operations, ensuring efficient shifts, consistent food quality, and excellent customer service.
• Lead, direct, and motivate team members while maintaining clear communication and accountability.
• Coach, train, and develop employees and Shift Leaders to build a strong internal leadership pipeline.
• Maintain a hands-on presence during busy periods and manage multiple operational priorities simultaneously.
• Assist with staff scheduling, shift coverage, cash handling, and basic inventory management.
• Address performance concerns promptly, resolve operational issues, and make proactive decisions.
• Maintain cleanliness, food safety, and company operating standards.
• Support hiring, onboarding, and training activities for the new restaurant opening.
• Work closely with the General Manager to improve team performance, shift consistency, and overall restaurant execution.

Qualifications

• Previous restaurant leadership experience as an Assistant Manager, Assistant General Manager, Shift Manager, or Shift Leader is required.
• Quick-service restaurant (QSR) or fast-casual experience is strongly preferred.
• Experience in a high-volume restaurant environment is a plus.
• Strong leadership, communication, coaching, and team-management skills.
• Ability to give clear direction, address performance issues, and hold team members accountable.
• High energy, sound judgment, and the ability to manage multiple priorities under pressure.
• Dependable, punctual, proactive, and committed to maintaining consistent operating standards.
• Must be comfortable working nights, weekends, and holidays as business needs require.
• Must live within a reasonable commuting distance of Milford, MA, and have reliable transportation and access to a vehicle.
• Must be willing to complete approximately 4–6 weeks of training at an existing location in Worcester or Brockton, MA, before transitioning to the new Milford store.

The Restaurant Zone is a leading hospitality recruitment agency specializing in connecting top-tier talent with restaurants, hotels, and hospitality groups across the United States. We partner with growing brands and established operators to deliver high-quality candidates for management, executive, and specialized roles. Our team combines industry expertise, a vast candidate network, and a results-driven approach to help businesses build strong, reliable teams. At The Restaurant Zone, we focus on speed, quality, and long-term fit—ensuring both clients and candidates succeed.