General Manager - Middle Eastern & Mediterranean Fast-Casual

Position Overview

We are seeking a dynamic, results-driven General Manager to lead our team and oversee all aspects of restaurant operations. This role offers a competitive annual salary of $59,000–$65,000, plus potential performance bonuses, with flexible time-off options.

As General Manager, you will act as the operational leader of the restaurant, responsible for driving profitability, managing daily operations, inspiring a high-performing team, and ensuring guests consistently receive an exceptional dining experience.

Key Responsibilities

Operational Management

• Oversee all day-to-day restaurant operations, ensuring quality, efficiency, and guest satisfaction
• Manage inventory, control costs, and ensure proper stocking of all supplies
• Implement and maintain operational systems, policies, and procedures
• Ensure compliance with health, safety, and cleanliness standards

Team Leadership & Development

• Recruit, train, and mentor staff to maintain high standards of performance
• Conduct performance reviews, provide coaching, and support employee growth
• Foster a positive, collaborative, and motivated work environment

Customer Service Excellence

• Deliver a guest-first experience by ensuring top-quality service
• Address and resolve customer concerns promptly and professionally
• Develop initiatives to enhance the guest experience and encourage repeat business

Financial Management

• Monitor labor, food, and operational costs to optimize profitability
• Prepare budgets, track expenses, and analyze financial performance
• Adjust strategies as needed to achieve sales and revenue goals

Marketing & Community Engagement

• Collaborate with marketing teams to execute local promotions and events
• Build brand awareness and cultivate relationships with the local community

Scheduling & Labor Management

• Manage weekly schedules to ensure proper staffing coverage while controlling labor costs
• Adapt staffing during peak periods and support operational flexibility

Qualifications

Experience

• 3–5 years of restaurant management experience, ideally in fast-casual or quick-service
• Proven track record managing staff, driving operational results, and improving guest satisfaction

Skills & Attributes

• Strong leadership, organizational, and communication skills
• Financial acumen including budget management, P&L oversight, and cost control
• Ability to thrive in a high-energy, fast-paced environment
• Passion for Middle Eastern and Mediterranean cuisine

Physical Requirements

• Ability to stand for extended periods and lift up to 50 lbs
• Comfortable working nights, weekends, and holidays as needed

Certifications

• ServSafe preferred

Compensation & Benefits

• Salary: $59,000–$65,000 annually
• Performance-based bonuses
• Flexible schedule with potential PTO during off-season
• 401(k) and health benefits
• Paid training and professional development
• Employee discounts