Assistant General Manager - High-Volume Dining Concept

About the Concept

An iconic, upscale dining destination—recognized among the top restaurants in Columbus—is seeking an Assistant General Manager to help lead a high-performing team in a polished, high-volume environment.

With over four decades of history, this restaurant blends elevated cuisine with warm, personalized hospitality, generating approximately $12M in annual revenue and maintaining an average check of $60.

The service style is refined yet approachable, with a strong emphasis on guest relationships, repeat clientele, and a “neighborhood institution” feel—similar to the hospitality standards found in top New York City restaurants.

Position Overview

The Assistant General Manager will play a critical role in driving daily operations, leading the front-of-house team, and delivering exceptional guest experiences.

This is a hands-on leadership role requiring a visible presence on the floor, strong attention to detail, and a genuine passion for hospitality. The ideal candidate thrives in upscale, high-touch environments and understands how to balance service excellence with operational efficiency.

Key Responsibilities

Operations & Service Excellence

• Lead daily front-of-house operations in a high-volume, upscale setting
• Maintain exceptional service standards with a strong focus on guest experience
• Ensure smooth, efficient execution during peak service periods

Guest Engagement

• Build strong relationships with guests and cultivate a loyal customer base
• Create a personalized, high-touch dining experience
• Handle guest feedback and service recovery with professionalism and urgency

Team Leadership

• Assist in recruiting, training, and developing a polished service team
• Lead by example with a consistent, visible presence on the floor
• Foster a culture of accountability, hospitality, and teamwork

Financial & Operational Support

• Support the General Manager in achieving sales and profitability goals
• Assist with labor management, scheduling, and cost controls
• Monitor performance metrics and contribute to continuous improvement

Standards & Compliance

• Uphold cleanliness, organization, and health and safety standards
• Ensure adherence to all operational policies and procedures

Qualifications

• 3–5 years of management experience in upscale or polished casual dining
• must have full-service, high-touch service experience
• Proven ability to lead in a high-volume environment ($8M preferred)
• Strong guest engagement and relationship-building skills
• Hands-on leadership style with a passion for being on the floor
• Solid understanding of restaurant financials and operations

Ideal Candidate Profile

• Hospitality-driven leader with a “regulars-first” mindset
• Experience in restaurants known for service excellence and consistency
• Comfortable in a fast-paced, high-revenue environment
• Polished, professional, and guest-facing at all times
• Brings a New York-style hospitality approach—engaging, attentive, and detail-oriented

What This Role Offers

• Opportunity to join a well-established, high-revenue restaurant with a strong reputation
• Growth potential within a stable and respected operation
• A culture centered on hospitality, quality, and long-term guest relationships