What are the responsibilities and job description for the Customer Service Specialist position at The Nagler Group?
Customer Service Representative
Location: Portsmouth, NH (hybrid) | Schedule: Full-time, Monday–Friday | Pay: $19–$22/hour
About The Role
Our client is seeking a compassionate and professional Customer Service Representative to assist customers with long-term care and insurance-related needs. This is a phone-based position requiring patience, empathy, strong listening skills, and the ability to remain calm and supportive during sensitive conversations.
Responsibilities Include
TNG123
Location: Portsmouth, NH (hybrid) | Schedule: Full-time, Monday–Friday | Pay: $19–$22/hour
About The Role
Our client is seeking a compassionate and professional Customer Service Representative to assist customers with long-term care and insurance-related needs. This is a phone-based position requiring patience, empathy, strong listening skills, and the ability to remain calm and supportive during sensitive conversations.
Responsibilities Include
- Handling customer inquiries by phone and providing clear, accurate information
- Assisting with benefits, claims, and account-related questions
- Processing transactions and updates accurately
- Troubleshooting issues using web-based systems
- Documenting customer interactions in accordance with privacy requirements
- Making outbound calls when needed
- Following security, confidentiality, and quality standards
- High school diploma or equivalent
- 2 years of office-based and phone customer service experience, or 6 months of high-volume call center experience
- Compassionate, patient, and professional approach to customer service
- Strong communication, listening, and problem-solving skills
- Comfortable navigating web-based systems and multiple applications
- Strong attention to detail and accuracy
- Ability to handle sensitive conversations with professionalism and empathy
- Reliable attendance and flexibility with scheduling
TNG123
Salary : $19 - $22