Director, Franchise Engagement

Responsive recruiter

Benefits

• 401(k)
• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources
  
  

Location: Deerfield Beach, FL

Employment Type: Full-Time | 100% Onsite

Job Overview

The Learning Experience is seeking an experienced Director, Franchise Engagement to support franchisees through the full development lifecycle, from agreement signing through center opening. This onsite leadership role serves as the primary liaison between franchise owners and internal teams including Real Estate, Development, Construction, Operations, Legal, Finance, and Marketing.

This position is ideal for a highly organized professional who thrives in structured execution, high-volume communication, and complex development pipelines. You will balance relationship management with disciplined tracking to ensure franchisees feel confident while projects stay on schedule.

Key Responsibilities

Franchisee Communication and Engagement:

• Serve as the primary point of contact for franchisees throughout development
• Provide timely updates on site availability, milestones, and next steps
• Guide franchisees through site evaluation, demos, and selection decisions
• Maintain clear documentation of communications and action items
  
  

Development And Pipeline Coordination

• Coordinate site matching requests across internal stakeholders
• Track development milestones from site selection through pre-construction
• Monitor pipeline movement and proactively identify risks or delays
• Review submitted sites and coordinate evaluations with brokers and internal partners
• Ensure smooth handoffs to the New Center Opening team
  
  

Cross-Functional Collaboration

• Partner with Real Estate, Construction, Operations, Marketing, Legal, and Finance
• Align franchisee communication with internal timelines and deliverables
• Escalate potential risks early to protect development schedules
  
  

Process And Systems Management

• Maintain development tracking tools and CRM records
• Support franchisee onboarding and system setup
• Identify opportunities to improve workflows and franchisee experience
  
  

What Success Looks Like

• Franchisees feel informed, supported, and confident
• Internal teams have visibility into pipeline status
• Risks are identified early and addressed proactively
• Development timelines move forward with minimal disruption
  
  

Qualifications

• Bachelor’s degree in Business, Real Estate, Project Management, or related field
• 7 years of experience in franchise development, real estate, project management, or client-facing roles
• Experience in franchise, multi-unit, retail, hospitality, or service-based environments preferred
• Strong organizational skills with experience using CRM or project management tools (Monday.com preferred)
• Proven ability to manage high-volume stakeholder communication
• Excellent written and verbal communication skills
• Strong relationship management and expectation-setting abilities
• Ability to navigate complex workflows and development timelines
  
  

Why Join The Learning Experience

• High-impact role supporting national franchise growth
• Cross-functional exposure within a growing organization
• Opportunity to influence development outcomes and franchisee success
• Mission-driven organization focused on early childhood education excellence