What are the responsibilities and job description for the Franchise Engagement Director position at The Learning Experience - World Headquarters?
Benefits:
- Childcare Benefits
- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- Wellness resources
Location: Deerfield Beach, FL
Employment Type: Full-Time | Onsite
Benefits: Health, Dental, Vision, Paid Time Off and more
Employment Type: Full-Time | Onsite
Benefits: Health, Dental, Vision, Paid Time Off and more
Job Overview
The Learning Experience is seeking an experienced Franchise Engagement Director to support franchisees through the full development lifecycle, from agreement signing through center opening. This onsite leadership role serves as the central point of contact between franchise owners and internal teams including Real Estate, Development, Construction, Operations, Legal, Finance, and Marketing.
This role is ideal for a highly organized leader who thrives in high-volume communication, structured execution, and complex development pipelines. You will combine relationship management with operational discipline to ensure franchisees remain informed, supported, and confident while development projects stay on track.
Key Responsibilities
Franchisee Communication and Relationship Management
- Serve as the primary point of contact for franchisees throughout the development lifecycle
- Provide clear, timely updates on site availability, milestones, and next steps
- Guide franchisees through site evaluation, tours, and selection decisions
- Maintain accurate documentation of communications, timelines, and action items
Development Pipeline and Site Coordination
- Coordinate site matching requests across internal stakeholders and partners
- Track development milestones from site selection through pre-construction and buildout
- Monitor pipeline progress and proactively identify risks or delays
- Review franchisee-submitted sites and coordinate evaluations with brokers and internal teams
- Ensure smooth transitions and handoffs to the New Center Opening team
Cross-Functional Leadership
- Partner with Real Estate, Construction, Operations, Marketing, Legal, and Finance teams
- Align franchisee expectations with internal timelines and deliverables
- Communicate risks early and drive solutions to maintain development schedules
Process and Systems Management
- Maintain development tracking tools, CRM systems, and reporting dashboards
- Support franchisee onboarding, system setup, and documentation processes
- Identify opportunities to improve workflows, tools, and franchisee experience
What Success Looks Like
- Franchisees feel informed, supported, and confident throughout development
- Internal teams have clear visibility into pipeline status and progress
- Risks are identified early and resolved proactively
- Development timelines move forward efficiently with minimal disruption
Qualifications
- Bachelor’s degree in Business, Real Estate, Project Management, or related field
- 7 years of experience in franchise development, real estate, project management, or client-facing roles
- Experience in franchise, multi-unit, retail, hospitality, or service-based environments preferred
- Strong organizational and project management skills with experience using CRM or project management tools (Monday.com preferred)
- Proven ability to manage high-volume stakeholder communication
- Excellent written and verbal communication skills
- Strong relationship management, expectation-setting, and problem-solving abilities
- Ability to manage complex workflows and multiple development timelines
Why Join The Learning Experience
- High-impact leadership role supporting national franchise growth
- Cross-functional exposure across real estate, construction, and operations
- Opportunity to influence development outcomes and franchisee success
- Collaborative, mission-driven organization focused on early childhood education